Not after it’s complete—the move is permanent. If you haven’t completed it in ZapX yet, we can cancel the reservation if you contact us by submitting a support ticket.

What happens to my ZAP Coins balance when I move?

Your ZAP Coins balance stays in the old customer panel. You can continue using it there for servers you haven’t moved, for example, to pay ongoing invoices. If the balance comes from actual payments and you no longer need it because of the move, open a ticket with Classic Support under “Support” in the old customer panel and ask for a refund; Classic Support will decide whether one is possible. The balance can’t be paid out in ZapX. Promotional credit, such as bonuses or promotional offers, is excluded.

What happens to my Premium Storage subscription when I move?

Your Premium Storage subscription continues unchanged in the old customer panel, even if you move some servers to ZapX. Premium Storage isn’t available in ZapX. In ZapX, your Pass tier’s backup slots cover your backups.

What happens if I cancel my ZapX Pass?

Without an active ZapX Pass, any Lifetime servers that aren’t covered will be suspended in ZapX. They’ll be automatically unlocked again when you have an active Pass and an available slot, but the IP address and port may change. Your data will remain fully intact for at least 14 days from the suspension; after that, the server may be archived. The archive will be kept for at least six months and may be deleted after that. See § 8 of our Terms and Conditions for details.

Why can’t I move my server yet?

Moves are being enabled gradually. You’ll receive an email when your server is eligible. There’s no schedule for when other servers will be eligible.

Do I have to move my Lifetime VPS to ZapX?

No, moving is optional. If you don’t move, your Lifetime VPS will continue running as before in the Classic Panel, without a ZapX Pass or extra costs; the existing rules, including activity checks, will still apply there. However, new features will only be developed for ZapX.

VPS: Move Your Lifetime VPS to ZapX

Move your Lifetime VPS from the Classic Panel to ZapX with the same IP, same data, and no restart. See ZapX Pass pricing and what to know before you begin.

11 November 20265 min read19 Views0 helpful

Introduction

If you have a Lifetime VPS in the previous ZAP-Hosting customer panel (Classic Panel), you can move it to ZapX. The move takes place while the server is running: the VM stays on the same hardware, with the same data and IP addresses. Nothing is reinstalled, and the server is not restarted. The only thing that changes is where you manage the server: after completing the move, you’ll manage it in the ZapX panel. Moving is optional: if you don’t move, your Lifetime VPS will continue running in the Classic Panel as before, without a ZapX Pass and at no extra cost.

Moves are being enabled gradually. When your server is eligible, you’ll receive an email with the subject “Your Lifetime VPS #… is ready for the new ZapX panel”. If you haven’t received this email, your server isn’t eligible yet; there’s no schedule for when other servers will be eligible.

Info

Do you have a rented VPS that you pay for each billing period? This guide doesn’t apply to you. Instead, see VPS: Move Your Rented VPS to ZapX. Rented servers don’t require a ZapX Pass.

Info

Do you have a Lifetime dedicated server rather than a VPS? See the guide Dedicated Server: Move Your Legacy Lifetime Server to ZapX.

What stays the same

Your IP addresses (no DNS changes needed)
All your data, files, and settings
Your Lifetime term and server resources
Your Windows license, at no extra cost

The handover itself takes about one minute, and your server keeps running throughout.

What changes

Management, invoices, and support will move to ZapX.
Lifetime servers in ZapX require an active ZapX Pass (see below).
There are no more activity checks: as long as your Pass is active, your Lifetime server won’t be suspended or deleted for inactivity.
To move your server, you’ll need to accept the ZapX Terms and Conditions, Privacy Policy, and migration terms.

How much the ZapX Pass costs

The ZapX Pass is a subscription for your entire ZapX account, not for an individual server. One Pass covers all the Lifetime servers on your account, up to the tier limit:

Tier	Price per 30 days	Lifetime servers
Plus	€4.99	Up to 2
Pro	€9.99	Up to 8
Max	€14.99	Unlimited

Lifetime services you already have in ZapX count toward your limit. To thank you for moving, you’ll get 1 month of ZapX Pass free if your account hasn’t already had this trial period. If your server was made eligible to move by October 25, 2026, and you move it within 21 days of our first migration email, you’ll get the early mover bonus instead: 3 months of ZapX Pass free. This bonus isn’t available for servers made eligible later. You can see which free period applies to you, and any personal deadline, in the migration window in the Classic Panel and in the migration assistant. After that, the regular price for your chosen tier applies; you can cancel the Pass at any time. If you already have an active Pass, you just need enough available slots, which may require upgrading to a higher tier. You’ll add your payment method before starting the move, but you won’t be charged at that point.

Learn more about what’s included with the Pass: ZapX Pass overview

How the move works

Approve the move in the Classic Panel: Open the link in the email or your VPS service page. In the “Moving your Lifetime servers to ZapX” window, select the servers, accept the terms, and click “Prepare move to ZapX”.
Sign in to ZapX: Sign in to ZapX or create an account. Your ZapX account will be linked to your existing customer account.
Pass and payment: Add your payment method and activate the ZapX Pass.
Done: Your server will appear in ZapX and keep running as before.

Only the primary account holder can start the move, not a sub-user. Your customer account email address must be verified.

Important before you start

The move is permanent. Once completed, there’s no way to return to the Classic Panel.
After clicking “Prepare move to ZapX”, the server is locked in the Classic Panel. It keeps running, but you won’t be able to manage it there until you complete the move in ZapX.
If you don’t have an active ZapX Pass or enough slots (because it isn’t activated, has been canceled, or has been downgraded), any Lifetime servers that aren’t covered will be suspended in ZapX: they’ll be stopped and inaccessible. They’ll be automatically unlocked again when you have an active Pass and an available slot (they won’t start automatically). The IP address and port may change. Your data will remain fully intact for at least 14 days from the suspension; after that, the server may be archived. The archive will be kept for at least six months and may be deleted after that. See § 8 of the Terms and Conditions for details. If payment for your Pass remains overdue, its benefits (such as backups and the ZapX AI Agent) will be paused starting 14 days after the failed charge; your Lifetime servers will keep running. If any payment remains overdue for 21 days, whether for the Pass or another ZapX service, your account will be restricted: all services except domains will be suspended, including your Lifetime servers. They’ll be stopped and automatically restored after payment. If payment for the Pass is still overdue after 45 days, the Pass will end, and the suspension rules above will apply.

Did you get interrupted while moving?

If you approved the move but didn’t complete it in ZapX, you’ll find a “Continue the move” button in the Classic Panel. You’ll also receive a reminder email with a “Finish now” button. If you decide not to move after all, submit a support ticket before the move is completed. We’ll cancel the reservation, and you’ll manage your server in the Classic Panel as before.

After the move

Restarting, snapshots, backups, firewall, reverse DNS, mounting an ISO, changing the password, and rescue mode work as usual in ZapX.

You can change CPU cores, RAM, storage, bandwidth, and additional IPv4 addresses by upgrading your VPS, without reinstalling it or losing data. The price will be shown in the dialog before you confirm. Lifetime VPS can only be upgraded, not downgraded. Increased bandwidth takes effect immediately; additional CPU cores or RAM take effect after you stop and start the VPS.

Info

If the dialog says that no ZapX price has been set for your migrated VPS yet, contact support.

Only the ISO hardware profile requires a reinstall through ZapX, because your VM’s existing configuration is preserved. Reinstalling deletes all data, so back it up first.

FAQ

Frequently asked questions

Yes. Your server stays on the same hardware, and its IP addresses, data, and settings remain unchanged. There’s no restart or reinstallation.

It starts at €4.99 per 30 days for Plus (up to 2 Lifetime servers), €9.99 for Pro (up to 8), or €14.99 for Max (unlimited). The Pass covers your entire account. If your account hasn’t had a trial period before, your first month is free. If your server was made eligible by October 25, 2026, and you move it within 21 days of the first migration email, you’ll get 3 months free with the early mover bonus. The migration assistant will show you which offer applies.

Your Lifetime server remains paid for; the Pass isn’t rent for the server. It covers features that have ongoing costs: the ZapX AI Agent, backups, the ZapX App, Discord bot and MCP integration, and ongoing hardware upgrades to the hosts running your VPS and game servers. The Pass covers your entire account and starts at €4.99 per 30 days. For a detailed answer, see the ZapX Blog post “Lifetime Behind a Paywall? Our Honest Answer.”

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VPS: Move Your Lifetime VPS to ZapX

Introduction

What stays the same

What changes

How much the ZapX Pass costs

How the move works

Important before you start

Did you get interrupted while moving?

After the move

Frequently asked questions

VPS

What stays the same

What changes

How the move works

Important before you start

Did you get interrupted while moving?

After the move

Game Server

Servers & Hosting

ZAPX

Resources

ZAP-Hosting