Can I deactivate my Dedicated Server myself?

Yes, on any ZapX Pass tier. The server will be shut down, and the same retention periods apply to hardware and data as for a suspension (at least 14 days; after that, the hardware may be released. See Section 8 of our Terms and Conditions). Once a slot is available again, you can reactivate the server yourself and start it in the ZapX panel. IP addresses and ports may change.

Will my IP addresses stay the same after migration?

Yes. Your primary IP and additional IPs stay the same during migration, and additional IPs remain static. However, IP addresses and ports may change after a suspension when the server is reactivated.

What happens to my ZAP-Coins balance when I migrate?

Your ZAP-Coins balance stays in the old customer panel. You can still use it there for servers you haven’t migrated, for example, to pay invoices. If the balance came from actual payments and you no longer need it because of the migration, open a ticket with Classic Support under “Support” in the old customer panel and ask about a refund. Classic Support will decide whether a refund is possible. The balance can’t be paid out in ZapX. Promotional credit, such as bonuses or promotional offers, isn’t eligible.

What happens to my Premium Storage subscription when I migrate?

Any Premium Storage subscription continues unchanged in the old customer panel, even if you migrate individual servers to ZapX. Premium Storage isn’t available in ZapX.

Dedicated Server: Migrating Your Legacy Lifetime Server to ZapX

Learn how to migrate a Legacy Lifetime Dedicated Server to ZapX without reinstalling it, while keeping the same IPs. Manage the console through ZapX and find out what happens when your Pass ends → Read more

11 November 20265 min read8 Views0 helpful

Introduction

If you own a Legacy Lifetime Dedicated Server, you can migrate it to your ZapX account. The migration takes place while the server is running: it’s the same hardware, with the same drives and IP addresses. Nothing is reinstalled or copied. The only change is where you manage the server: once the migration is complete, you’ll manage it in the ZapX panel instead of the Legacy interface.

This guide explains what happens during the migration, what changes for you, and what happens to the server later—for example, if your ZapX Pass ends.

Info

You can start the migration from the notice in your Legacy panel once your server is eligible. Accept the terms there, then link your ZapX account. The wizard will guide you through every step.

Info

Do you have a Lifetime VPS instead of a Dedicated Server? See VPS: Migrating your Lifetime VPS to ZapX.

Dedicated Server: Migrating Your Legacy Lifetime Server to ZapX

What happens during the migration

No restart or reinstall. Your operating system keeps running without interruption, and your data remains unchanged.
Same hardware. You won’t get a new server or a hardware upgrade. Your existing machine will simply be managed in ZapX.
Same IP addresses. Your server’s primary IP and all additional IPs stay the same. Additional IPs remain static, so your operating system’s network configuration doesn’t change.
No going back. Once the migration is complete, the server will no longer be managed by Legacy. Switching back isn’t supported.

Warning

While the migration is in progress, you can’t delete or cancel the server. All actions will be available again once the migration is complete.

Console and Remote Management

After the migration, you’ll manage the console exclusively through ZapX. The iLO or IPMI access you previously used through the Legacy interface will no longer be available, and there will no longer be a permanent customer login.

Open your ZapX panel and select the Dedicated Server.
Open the Remote Management tab.
Click “Start session”. ZapX will open a temporary connection.
Click “Open Remote Management”. You’ll be taken through the ZapX gateway directly to your server’s management interface.

Our guides to iLO (HPE servers) and IPMI (Supermicro AMD Ryzen servers) explain how the interfaces work.

Traffic

After migration, your server’s traffic will be counted according to the ZapX model for Dedicated Servers. You can view your usage in the traffic overview for your server in the ZapX panel. The Legacy traffic monitoring and its usage block no longer apply to this server.

ZapX Pass and slots

A migrated server runs in ZapX as a Lifetime Server. You need an active ZapX Pass and one Dedicated Lifetime slot per server. These slots are part of your Pass and are separate from slots for VPS and game servers.

In the wizard, choose your Pass tier and slots. Before you confirm, it will show you the amount due today and for each billing period going forward. What applies to you depends on your Pass:

You don’t have a ZapX Pass yet: As a thank-you for migrating, you’ll get the Pass free for a trial period. The wizard will show you how long it lasts. The free period is available once per account. After that, the Pass and slots renew at the regular price. You can cancel at any time. Learn more in the ZapX Pass overview.
You already have a Pass with enough available slots: It continues unchanged, and the migration won’t incur any additional costs. Existing Passes don’t get a free period.
Your Pass doesn’t have enough slots: Add the missing slots or switch to a higher Pass tier. This takes effect immediately at the regular price, with no free period.

What happens when the Pass ends?

If you no longer have an active ZapX Pass, or your Pass doesn’t have enough slots for all your Lifetime Servers, your Dedicated Server will be suspended:

The server will be suspended and shut down immediately, and you won’t be able to access it. Your hardware and drives will be kept for you in a powered-off state for at least 14 days after suspension. This also applies after the free period.
Once you have an active ZapX Pass and an available Dedicated Lifetime slot again, your server will be automatically unsuspended. It won’t start on its own; you’ll need to start it in the ZapX panel.
After 14 days, the hardware may be released, and all drives will be erased. We’ll notify you by email at least three days beforehand. If you unsuspend the server after that, a server of the same model or an equivalent server will be set up. See Section 8 of our Terms and Conditions for details.
IP addresses and ports may change when the server is reactivated.
If there aren’t enough slots for all your servers, ZapX will suspend only the servers that exceed your slot limit. Which servers are suspended is determined randomly.
A missed payment alone won’t suspend the server: your Pass is only paused until it’s canceled.

Info

Back up important data regularly, and always do so before a suspension is due. Deleting or reinstalling the server in ZapX will overwrite your data.

Deactivating or deleting a server yourself

Deactivate voluntarily (on any tier): Every ZapX Pass tier lets you deactivate a Lifetime Server yourself to free up a slot. The server will be shut down. The same retention periods apply to hardware and data as for a suspension (at least 14 days; after that, the hardware may be released). Your Lifetime entitlement remains in place: once a slot is available again, you can reactivate the server yourself and start it in the ZapX panel. IP addresses and ports may change.
Delete: If you delete the server yourself in ZapX, its drives will be erased (wiped). The same applies if you reinstall the server in ZapX: reinstalling will overwrite your data.

My migration was declined or couldn’t be completed. What should I do?

First, check the message in the wizard and the email you received. If there are issues with the hardware, an iLO session that’s already in progress, or the network configuration, the migration deliberately won’t start. This prevents your server from being left in an incomplete state. If this happens, contact our support team and provide your Legacy server’s service number.

Will my server keep running during the migration?

Yes. There’s no restart, reinstall, or change to your IP addresses. Your services and data remain unchanged.

Can I keep using my old iLO login?

No. After the migration, access through the Legacy interface is no longer available. Use the Remote Management tab in ZapX instead.

FAQ

Frequently asked questions

No. The migration takes place while the server is running. There’s no restart, reinstall, or hardware replacement. Your operating system, data, and IP addresses stay the same. Only where you manage the server changes.

Yes. A migrated server runs in ZapX as a Lifetime Server and needs an active ZapX Pass and one Dedicated Lifetime slot. Before you confirm, the migration wizard will show you what you’ll pay today and for each billing period going forward.

It will be suspended and shut down. Your hardware and drives will be kept for at least 14 days after suspension. After that, the hardware may be released and all drives erased. If you unsuspend the server afterward, a server of the same model or an equivalent server will be set up. See Section 8 of our Terms and Conditions for details. Once you have an active ZapX Pass and an available Dedicated Lifetime slot again, the server will be automatically unsuspended, but it won’t start on its own. IP addresses and ports may change when it’s reactivated.

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Dedicated Server: Migrating Your Legacy Lifetime Server to ZapX

Introduction

What happens during the migration

Console and Remote Management

Traffic

ZapX Pass and slots

What happens when the Pass ends?

Deactivating or deleting a server yourself

Frequently asked questions