Will my IP address stay the same when I move to ZapX?

Yes. Your server stays on the same hardware, with the same data and IP addresses. There’s no reboot or reinstallation.

Will I still receive bills from the Classic Panel?

No. Your Classic Panel contract ends when you move the server. After that, billing is handled through your ZapX subscription.

Can I cancel or reverse the move?

You can cancel as long as you haven’t placed your order in the migration assistant: click “Go back without moving” to manage your server in the Classic Panel again. If you don’t place an order, the reservation is canceled automatically after 72 hours. Once the move is complete, it’s final.

Why can’t I move my server yet?

Rented VPSs are approved for migration individually. You’ll receive an email when your server is eligible. An outstanding bill, a scheduled cancellation, or a billing period that’s due but hasn’t been renewed yet will prevent the move until it’s resolved.

What happens to my ZAP Coins balance when I move?

Your ZAP Coins balance stays in the old customer panel. You can continue using it for servers you haven’t moved. If the balance came from actual payments and you no longer need it because of the move, open a ticket with Classic Support under “Support” in the old customer panel and ask for a refund. Classic Support will decide whether a refund is possible. The balance can’t be paid out in ZapX. Promotional credit, such as bonuses or promotional offers, is excluded.

VPS: Moving your rented VPS to ZapX

Learn how to move your rented VPS from the Classic Panel to ZapX with the same IP, the same data, no reboot, and no ZapX Pass required. Find out about pricing, your first charge, and how to cancel.

10 November 20265 min read14 Views0 helpful

Introduction

Do you have a rented VPS in the previous ZAP-Hosting customer panel (Classic Panel)—a VPS you pay for each billing period? You can move it to ZapX. The move takes place while the server is running: the VM stays on the same hardware, with the same data and IP addresses. Nothing is reinstalled, and the server is not rebooted. The only thing that changes is where you manage and pay for the server: from the time you complete the move, you’ll manage it in the ZapX panel and pay through a separate ZapX subscription.

You don’t need a ZapX Pass for a rented VPS. A Pass is required only for Lifetime VPSs.

Rented VPSs are approved for migration individually. If your server is eligible, you’ll receive an email with the subject “Service #… is ready to move to ZapX.” If you haven’t received this email, your server isn’t eligible yet. The move itself is free.

Info

Do you have a Lifetime VPS, which you paid for once? Different rules apply. See VPS: Moving your Lifetime VPS to ZapX.

What stays the same

your IP addresses (no DNS changes needed)
all data, files, and settings
your server’s resources
the time you’ve already paid for in the Classic Panel
any existing Windows license, at no extra cost

The actual transfer takes about a minute, and your server keeps running throughout.

What changes

You’ll manage your server, billing, and support through ZapX from now on.
Your Classic Panel contract ends when you move the server. You won’t receive any more bills for this server from the Classic Panel.
Billing will be handled through a ZapX subscription using the payment method you provide during the move.
The ZapX price for your configuration (resources and location) will apply from the next billing period.
To move the server, you’ll accept the ZapX Terms and Conditions, Privacy Policy, and migration terms for rented servers.

Pricing and billing

Before you agree, the migration assistant shows you the details for each server, for example: “Paid until DD.MM.YYYY, then €X per month.” You’ll also see your current price for comparison. Your server won’t be moved unless you explicitly agree to the price.

First charge: only after the period you’ve already paid for in the Classic Panel. You won’t be charged twice or miss a billing period.
Billing period: the same as before (monthly, every 3 months, every 6 months, or yearly). If a billing period isn’t available in ZapX, it will be rounded down to the next shorter ZapX period.
Price: the current ZapX price for this exact configuration and billing period. The displayed price includes VAT; business customers using reverse charge will see the net price.

Learn more about ZapX pricing in the blog article New panel, new prices

What about the ZapX Pass?

The ZapX Pass is optional for your rented VPS. Your server will run without a Pass and won’t be suspended if you don’t have one. The Pass includes extras for your entire account, such as the ZapX AI Agent and more backups. The migration assistant offers it as an add-on, sometimes with a free period that will be shown there. Your server will move even if you don’t select it.

If you’re also moving Lifetime VPSs at the same time, only those need an active ZapX Pass—not your rented VPSs.

Learn more about what’s included in the Pass: ZapX Pass overview

How the move works

Agree in the Classic Panel: Click “Move now” in the email or open your VPS service page. Select the servers, accept the terms, and click “Prepare move to ZapX.” Your server is now reserved for migration.
Sign in to ZapX: Sign in to ZapX or create an account. Your ZapX account will be linked to your existing customer account.
Add a payment method: Add a payment method for the subscription. Depending on your account, you may also be able to transfer a payment method from the Classic Panel. You won’t be charged yet.
Confirm the price and place your order: Review the displayed price, accept the terms, and click “Place order with payment obligation.”
You’re done: Your server appears in ZapX and continues running as before.

Only the main account holder can start the move, not a sub-user. Your customer account email address must be verified.

Before you start

The move is final. Once it’s complete, you can’t move back to the Classic Panel.
After you agree in the Classic Panel, the server is locked there. It will keep running, but you won’t be able to manage it there until you complete or cancel the move in ZapX.
Outstanding bill or cancellation: If there’s an outstanding bill or a cancellation scheduled for the server, or the current billing period is due for renewal but hasn’t been billed yet, you’ll need to resolve this before moving the server.

Resume or cancel a move

If you agreed to the move in the Classic Panel but didn’t complete it in ZapX, you’ll find a “Resume move” button in the Classic Panel. You’ll also receive a reminder email with a “Complete now” button.

Changed your mind about moving, perhaps because of the price? As long as you haven’t placed your order, click “Go back without moving” in the migration assistant. The reservation will be canceled immediately, and you’ll manage the server in the Classic Panel again as before. If you don’t place an order, the reservation will be canceled automatically after 72 hours.

After the move

Your server is now a regular rented VPS in ZapX. Restarting, configuring the firewall, reverse DNS, mounting an ISO, changing the password, and recovery mode all work just like they do for any ZapX VPS.

Change your plan: You can change CPU cores, memory, storage, and the billing period just like you can for any rented ZapX VPS, with no reinstallation. The dialog shows you the price before you confirm. Storage can only be increased, not reduced. While the period you paid for in the Classic Panel is still active, an upgrade is charged only at the prorated difference until the end of that period; the new price applies from your first ZapX charge. Switching to a cheaper plan won’t refund anything you’ve already paid for.
Cancellation and bills: These work just like they do for any rented VPS in ZapX and are subject to the ZapX Terms and Conditions.

FAQ

Frequently asked questions

No. The ZapX Pass is optional for rented VPSs. Your server will run without one and won’t be suspended. A Pass is required only for Lifetime VPSs.

From the next billing period, you’ll pay the ZapX price for your configuration (resources and location) and your existing billing period. The migration assistant shows the exact price alongside your current price before you agree. Your server won’t be moved unless you agree to the price.

Only after the period you’ve already paid for in the Classic Panel. You won’t be charged twice or miss a billing period. The date is shown next to your server in the migration assistant.

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VPS: Moving your rented VPS to ZapX

Introduction

What stays the same

What changes

Pricing and billing

What about the ZapX Pass?

How the move works

Before you start

Resume or cancel a move

After the move

Frequently asked questions

VPS

What stays the same

What changes

Pricing and billing

What about the ZapX Pass?

How the move works

Before you start

Resume or cancel a move

After the move

Game Server

Servers & Hosting

ZAPX

Resources

ZAP-Hosting