How can I unlock my suspended server?

Find faulty mods/scripts through the console and temporarily unlock the server, upgrade your service, or start a support chat.

Game Server: Resource Limit - Unlocking Your Game Server

Learn why your game server was suspended due to resource limits and discover solutions to restore service → Find out more

10 November 20263 min read2 Views0 helpful

Introduction

Oh no, it happened! But why? There can be many reasons for a suspension. The issue needs to be checked and resolved as quickly as possible. You can identify the suspension in the web interface by a notice saying that your game server has been suspended due to the resource limit. There, you’ll find three options (Console, Upgrade, Support Chat) and a red question mark that shows the exact reason.

Game Server: Resource Limit - Unlocking Your Game Server

Reasons

The server was suspended because the resource limit was exceeded. This means that the server has been using more resources than you’ve purchased for your service over an extended period. It’s not a problem if the limit is exceeded only briefly. In these cases, we continue to provide additional resources to prevent an immediate suspension and potential issues.

However, if the limit is exceeded for an extended period, the server will be suspended automatically. Click the red question mark to see the reason along with more detailed information.

The overview shows you how many resources are available to you, how much you’ve used over an extended period, and how much we recommend for regular operation. This helps you identify where action is needed and take the appropriate steps.

Solutions

You have three options to unlock your game server, fix the issue, and restore service. The options Find faulty mods/scripts via the console & temporarily unlock the server, Upgrade, and Start a support chat are explained in more detail below.

Console

A sudden increase in load can be caused, for example, by recent changes. This can happen when modifying existing content or adding new content such as plugins or mods. Additional plugins/mods in particular often cause problems. This can be due to faulty or poorly written code, for example.

In some cases, this can cause a memory leak. This means that mods/plugins reserve memory but don’t release it properly. As a result, memory usage steadily increases and soon exceeds the limit.

As mentioned above, there can be many causes. To analyze the issue, you should first check the server console. It usually provides helpful information for narrowing down the possible causes. To do this, click the Console button under Option 1.

Info

Unlocking your service Option 1 unlocks your service so you can address the issue. Keep in mind that if the load exceeds the limit again for an extended period, the service will be suspended again. Please actively try to resolve the issue and find a solution.

Upgrade

However, an increase in load isn’t always caused by a problem. Depending on the game, it can also happen as your project grows. As the game becomes larger or more complex, it will also create a permanently higher load. In that case, a paid upgrade would be a lasting solution. You can check the statistics to see how the load has changed recently. You can also follow our upgrade recommendation. Click the Execute button under Option 2.

Contact support

Did options 1 and 2 not help, or are they not entirely clear? No worries! Feel free to contact our support team if you need help. We’ll be happy to look into the issue with you to find the cause and possible solutions. Create a support chat by clicking the Execute button under Option 3.

Conclusion

If you’ve followed one or more of these solutions, you should have resolved the issue and restored your server’s functionality. Our support team is available every day if you have any other questions or need assistance—don’t hesitate to contact us! 🙂

FAQ

Frequently asked questions

Because the resource limit was exceeded for an extended period. A brief overage won’t result in a suspension; we’ll provide additional resources at first.

Click the red question mark to see detailed information about the reason, along with an overview of your available resources and how much you’ve used.

Recent changes, such as adding plugins or mods with faulty or poorly written code, can cause a spike. This may lead to a memory leak, where memory is allocated but not released.

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Game Server: Resource Limit - Unlocking Your Game Server

Introduction

Reasons

Solutions

Console

Upgrade

Contact support

Conclusion

Frequently asked questions

Game Server

Reasons

Solutions

Console

Upgrade

Contact support

Conclusion

Game Server

Servers & Hosting

ZAPX

Resources

ZAP-Hosting