Will my service restart automatically after I pay?

Yes. Once the invoice is paid, ZapX will automatically lift the suspension, your services that were running before will start again, and you’ll receive an email confirmation.

Why can’t I place an order or change my plan right now?

You can’t place new orders or change plans while a renewal invoice is outstanding. You can still pay the invoice and change your payment method. Once you’ve paid, everything will be available again.

Is adding a new payment method enough?

If you save a new payment method as your default, we’ll immediately try to use it to pay any outstanding renewal invoices. If the invoice is still outstanding afterward, go to Billing → Invoices and click “Pay now”.

Payment Failed: Deadlines, Suspension, and Reactivation

Couldn’t charge a renewal? Here’s how to pay your outstanding invoice, update your payment method, and find out the deadlines before suspension and deletion → Learn more now

10 November 20264 min read6 Views0 helpful

Introduction

If we couldn’t charge a service renewal, for example because your card expired or your account didn’t have enough funds, you have enough time to make the payment. We’ll remind you several times by email, and your data will remain stored until the deletion deadline.

This article explains how to pay an outstanding invoice, update your payment method, find out which deadlines apply, and learn how your service will restart after payment.

Payment Failed: Deadlines, Suspension, and Reactivation

How to pay an outstanding invoice

Open Billing in the sidebar and go to Invoices.
You’ll see outstanding invoices at the top as Outstanding invoice. In the list, their status is Overdue.
Click Pay now. You’ll be redirected to Stripe’s secure payment page.
Choose a payment method and complete the payment.

As long as an invoice is outstanding, you’ll also see a notice on every page of your customer area showing the outstanding amount, the next step and its date, and the Pay now button.

Update your payment method

Open Billing and go to Payment methods.
Click Add payment method and then Go to Stripe. There, you can add a new card, PayPal, or a digital wallet, for example.
Set the new payment method as your default by clicking Set as default.

As soon as you save a new default payment method, we’ll immediately try to use it to pay any outstanding renewal invoices. If an invoice is still marked as outstanding afterward, pay it using Pay now as described above.

Tip

Want to use a different payment method for just one service? Under Billing, open Subscriptions, select the subscription, choose the payment method you want under Payment method for this subscription, and click Save.

Find out which payment methods we offer in our Payment options article. To learn how to filter and download invoices as PDFs, see Find and review invoices.

Process and deadlines for a failed payment

All deadlines are counted from the day the renewal payment first failed (Day 0). The following applies to game servers, VPS, TeamSpeak servers, and Discord bots:

When	What happens
Day 0	You’ll receive an email notifying you that the payment failed. Your service will continue running. Until you pay, you can’t order new services or change plans.
Days 3 and 7	Payment reminders by email
Day 13	Notice that your service will be suspended the following day
Day 14	The unpaid service is suspended. Your data remains stored.
Day 21	Your account is restricted: your other services will also be suspended. Nothing is deleted.
Day 30	Final reminder with the deletion date
Days 38 and 44	Warnings 7 days and 1 day before deletion
Day 45	The unpaid service’s data is permanently deleted.

The specific dates for your service are listed in the emails we send you. During the first few days, we’ll also automatically retry the payment. If you pay the outstanding invoice at any point before deletion, we’ll stop the process immediately.

Warning

Once the deletion deadline has passed, the service’s data is permanently deleted, including associated backups for game servers. Make sure to pay the outstanding invoice in time.

Different deadlines by product

Dedicated servers: The server is also suspended on Day 14, and the account is restricted on Day 21. Since the hardware remains reserved for you until then, your data is deleted on Day 30.
Domains: Domains aren’t suspended, and an outstanding domain renewal doesn’t restrict your account. If we’re still unable to charge the renewal after retrying, the domain will be deleted at the end of its term. A deleted domain can’t be restored.
ZapX Pass: If payment for your Pass fails, the Pass benefits are suspended from Day 14. The Pass ends on Day 45.
Lifetime services: None of the deletion deadlines above apply to these services. If your account is restricted on Day 21, they’ll be suspended and automatically restored after payment. If your ZapX Pass expires, they’ll be locked; what happens to the data in that case is governed by Section 8 of the Terms and Conditions.

Your service after payment

As soon as the outstanding invoice is paid, ZapX will automatically lift the suspension. Any services that were running before will start again, and any restriction on your account will be lifted. You’ll receive an email confirming that your services are running again. You don’t need to do anything else.

Direct debit reversals and chargebacks

Direct debit reversal (SEPA): If a direct debit is returned, for example due to insufficient funds, we treat it as a failed payment. The process described above applies.
Chargeback through your card provider: The affected service will be locked, and in some cases your entire account may be locked. No data is deleted while a chargeback is pending. Please contact our support team so we can resolve the issue together.

Tips to avoid this situation

Keep your default payment method up to date under Billing → Payment methods. If your card is about to expire, we’ll remind you by email in advance.
Account credit is automatically applied to your next invoices. Find out more in our Account credit article.
Check your inbox and spam folder for emails about your payments.

Conclusion

You now know how to pay an outstanding invoice, update your payment method, and find out which deadlines apply when a payment fails. If you have any other questions, our support team is available every day! 🙂

FAQ

Frequently asked questions

No. Your service will continue running at first. If you don’t pay the outstanding invoice, your service will be suspended 14 days after the first failed charge. Your data will remain stored.

For game servers, VPS, TeamSpeak servers, and Discord bots, data is deleted 45 days after the first failed charge. For dedicated servers, it’s deleted after 30 days. You’ll receive a final reminder first, followed by warnings 7 days and 1 day before deletion.

Go to Billing → Invoices and click “Pay now” next to the outstanding invoice. You’ll be redirected to Stripe’s payment page, where you can pay using your preferred payment method.

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Payment Failed: Deadlines, Suspension, and Reactivation

Introduction

How to pay an outstanding invoice

Update your payment method

Process and deadlines for a failed payment

Different deadlines by product

Your service after payment

Direct debit reversals and chargebacks

Tips to avoid this situation

Conclusion

Frequently asked questions

Billing

How to pay an outstanding invoice

Update your payment method

Different deadlines by product

Your service after payment

Direct debit reversals and chargebacks

Tips to avoid this situation

Conclusion

Game Server

Servers & Hosting

ZAPX

Resources

ZAP-Hosting