What should I check if an invoice is marked as 'Open'?

Check whether your saved payment method is still valid, whether you have enough credit for the automatic offset, and whether you have received a payment reminder in your inbox.

Find and Review Invoices

View and filter invoices, download them as PDFs, and check outstanding payments — right in the ZAP-Hosting web interface.

10 November 20261 min read0 Views0 helpful

Overview

You can find all your invoices in one place in the web interface under Billing → Invoices — regardless of which product they were issued for.

Filter and find invoices

On the invoices page, you can choose from three views:

All — all invoices
Paid — invoices that have already been paid
Open — invoices that have not yet been paid

For each invoice, you can see at a glance:

Date — the invoice date
Amount — the invoice total
Status — paid or open
Period — the service period being billed (e.g. for subscription servers)

Invoice overview with status filters in the ZAP-Hosting panel

Download an invoice

In the Actions column, open the menu (three dots) for the invoice you want and select Download PDF. This downloads the invoice directly as a PDF — for your own bookkeeping or to share with others, for example.

Check open invoices

If an invoice is marked as Open, the associated payment has not yet been completed successfully. In that case, check:

whether your saved payment method (under Billing → Payment methods) is still valid,
whether you have enough credit if the invoice is supposed to be offset against it automatically,
and whether you have received a payment reminder in your inbox.

Info

The quickest way to resolve questions about a specific invoice (e.g. a discrepancy in the amount) is to contact our support team directly — it helps to include the invoice number.

Summary

You now know where to find, filter, and download invoices, and how to check an open invoice. For an overview of all payment methods, see the guide “Payment options: What payment methods are available?”.

FAQ

Frequently asked questions

In the web interface under Billing → Invoices, regardless of which product they were issued for.

All, Paid, and Open.

In the Actions column, open the menu (three dots) for the invoice and select Download PDF.

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Find and Review Invoices

Overview

Filter and find invoices

Download an invoice

Check open invoices

Summary

Frequently asked questions

Billing

Filter and find invoices

Download an invoice

Check open invoices

Summary

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Servers & Hosting

ZAPX

Resources

ZAP-Hosting