Can I reverse a cancellation I’ve already submitted?

Yes. You can reverse the cancellation at any time before the end of your term.

How do I cancel a pre-ordered server that hasn’t been set up yet?

Go to Billing -> Orders and use the cancellation option for the relevant order, as long as the service hasn’t been set up yet.

Cancel, Pause, or Withdraw: How to End a ZapX Product

Learn how to cancel or pause a subscription server and how ZapX’s 14-day withdrawal policy works → Find out more

10 November 20262 min read10 Views0 helpful

Introduction

Depending on how long you’ve been using a product and whether it has already been set up, ZapX offers different ways to end a product—all self-service through the web interface, without submitting a support ticket.

Cancel, Pause, or Withdraw: How to End a ZapX Product

Subscription Servers: Cancel at the End of Your Term

Go to Billing → Subscriptions, select the service, and click Cancel at the end of the term.

Before your cancellation is finalized, ZapX gives you the option to pause the service instead: your data is preserved, the server is stopped, and you pay a significantly reduced price during the pause.

If you really want to cancel, select No, cancel at the end of the term, briefly answer a question about your reason for canceling, and confirm by clicking Confirm cancellation. The service remains active until the end of the period you’ve already paid for, and you can reverse the cancellation at any time before then.

Subscription Servers: Pause Instead of Canceling

You can also pause a subscription server through the same dialog, without canceling it: the server is stopped, your data and configuration are preserved, and you can reactivate it at any time at the reduced pause price.

Right of Withdrawal (14 Days)

You can withdraw from an order in full, without giving a reason, within 14 days of placing it. To do so, go to Billing → Orders, select the relevant order, and click Withdraw order in the Right of withdrawal section.

You’ll receive a full refund of the amount you’ve already paid, regardless of how long you’ve used the service.

Canceling Pre-ordered or Not Yet Activated Servers

If your game server is still marked as a pre-order, or a dedicated server is still waiting for its hardware to be activated, you’ll find a cancellation option on the same order page (Billing → Orders), as long as the service hasn’t been set up yet.

Conclusion

You now know how to pause, cancel, or withdraw from a product. If you have questions about your specific situation, our support team is available every day—we’re happy to help! 🙂

FAQ

Frequently asked questions

Go to Billing -> Subscriptions, select the service, and click “Cancel at the end of the term.” The service remains active until the end of the period you’ve already paid for.

Yes. Use the same dialog to stop the server while keeping your data. You’ll pay a significantly reduced price during the pause.

You have 14 days to withdraw from an order in full, without giving a reason, and receive a full refund of the amount you’ve already paid.

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Cancel, Pause, or Withdraw: How to End a ZapX Product

Introduction

Subscription Servers: Cancel at the End of Your Term

Subscription Servers: Pause Instead of Canceling

Right of Withdrawal (14 Days)

Canceling Pre-ordered or Not Yet Activated Servers

Conclusion

Frequently asked questions

Billing

Subscription Servers: Cancel at the End of Your Term

Subscription Servers: Pause Instead of Canceling

Right of Withdrawal (14 Days)

Canceling Pre-ordered or Not Yet Activated Servers

Conclusion

Game Server

Servers & Hosting

ZAPX

Resources

ZAP-Hosting