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The most common issues with your Beyond the Wire server on a VPS and how to fix them quickly, from crashes to lag → Learn more
Running your own Beyond the Wire server on a VPS is a lot of fun, but it also means taking responsibility when something goes wrong. Crashes, lag, and configuration issues are common challenges that every server owner encounters sooner or later.
To help you spend less time troubleshooting, we’ll show you the most common issues here and how to fix them quickly on your VPS.
FAQ
C:\ZapX-GameServers\beyond-the-wire\logs\server.log. Restarts after crashes are listed in logs\supervisor.log.Beyond the Wire (beyond-the-wire) - Backup shortcut on your VPS. Your entire VPS is also backed up daily. With an active ZapX Pass, you can restore these backups yourself.Feedback
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The causes of server issues aren’t always immediately obvious. The best place to start is the server output: if you set up Beyond the Wire using the Game Server Installer, you can find it at C:\ZapX-GameServers\beyond-the-wire\logs\server.log. The installer logs restarts after crashes in logs\supervisor.log.
If your server doesn’t appear in the server list, first check that it’s running and has loaded the map. This takes about a minute after startup. Check server.log to confirm. Then make sure the game and query ports are open in the Windows Firewall and your VPS’s network firewall. For more information, see Beyond the Wire: Set up a server on your VPS. Also make sure that no filters are enabled in the Custom Browser that could hide your server.
Start the server via Remote Desktop using the Beyond the Wire (beyond-the-wire) - Start shortcut and monitor server.log. Common causes include a typo in a file under WireGame\ServerConfig, insufficient free disk space, a port already in use by another program, or not enough memory. If you’ve changed the configuration, try reverting the change to see if that fixes the issue.
Nothing ends a good session faster than an unexpected crash. Causes can include an outdated server version, faulty custom content, an overloaded VPS, or a misconfiguration. The installer automatically restarts your server after a crash. If it crashes several times in a short period, the installer stops trying. You’ll then need to fix the cause and restart the server yourself.
An outdated server can cause crashes, unexpected behavior, or startup issues, and often prevents players from connecting with a newer game version. Updates aren’t installed automatically. Open the Game Server Installer again and select Beyond the Wire. The installer will then show Update. Alternatively, use the Beyond the Wire (beyond-the-wire) - Update shortcut on your VPS. Changes to Admins.cfg and Bans.cfg are preserved when you update.
Crashes are often caused by faulty or outdated custom content, such as mods or custom maps, especially after a game update. Try removing any custom content and starting with a minimal configuration. If the problem goes away, add the content back step by step and test after each step. This helps you identify exactly what’s causing the issue.
Issues such as lag or delays often occur when the configuration isn’t suitable, the VPS doesn’t have enough resources, or custom content overloads the system.
Unsuitable settings can lead to higher resource usage and lag. Check the values in server\WireGame\ServerConfig\Server.cfg, such as the number of player slots. Stop the server before editing the file.
Beyond the Wire needs at least 4 GB of memory. The operating system and other programs on the VPS also need resources. You can check how heavily your VPS is being used in the ZapX dashboard under Monitoring. If memory or CPU usage is consistently maxed out, upgrading your VPS can help. For more information, see Upgrade, downgrade, renewal, and cancellation.
Ping spikes and lag are usually caused by limited VPS resources, a high number of players, or a server location far from your players. First, check the resource usage under Monitoring. If you suspect routing issues, see How to identify network issues with WinMTR/MTR. If you’re still having trouble, contact our support team.
Game servers are sometimes targeted by DDoS attacks, which flood the server with traffic. Your VPS is protected by our DDoS protection. You can view past attacks in the DDoS Manager for your VPS in the ZapX dashboard, if it’s available at your location. If you suspect an attack is causing issues, contact our support team.
Regular backups can save you a lot of stress. Use the Beyond the Wire (beyond-the-wire) - Backup shortcut to back up your settings, admins, bans, and map rotation as a ZIP file at any time. Use Beyond the Wire (beyond-the-wire) - Restore to restore a backup. Your entire VPS is also backed up automatically every day. With an active ZapX Pass, you can restore these backups yourself and create your own backups. For more information, see Daily backups, restoration, and restricted actions.
These steps should help you resolve your issue. If they don’t, don’t hesitate to contact our support team: simply create a support chat in your ZapX customer account. We’re here for you every day and will be happy to help! 🙂
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