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The most common issues with your Veloren server on a VPS and how to quickly fix them, from connection problems to lag → Learn more
Running your own Veloren server on a VPS is a lot of fun, but it also means taking responsibility when something goes wrong. Crashes, lag, and configuration issues are common challenges every server owner eventually faces.
To help you spend less time troubleshooting, we’ll show you the most common issues and how to quickly fix them on your VPS.
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C:\ZapX-GameServers\veloren\logs\server.log. Restarts after crashes are logged in logs\supervisor.log.Veloren (veloren) - Start shortcut.logs\server.log will show ready to accept connections.Veloren (veloren) - Backup shortcut on your VPS. Your entire VPS is also backed up daily. With an active ZapX Pass, you can restore those backups yourself.Feedback
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The causes of server issues aren’t always immediately obvious. The best place to start is the server output: if you set up Veloren with the Game Server Installer, you’ll find it at C:\ZapX-GameServers\veloren\logs\server.log. The installer logs restarts after crashes in logs\supervisor.log.
If your server doesn’t appear in the server list, first check that it’s running and has finished starting up. To do this, check server.log. The first time it starts, Veloren generates the world, which takes about a minute. After that, the log will show ready to accept connections. Then check that the ports are open in the Windows Firewall and the network firewall for your VPS. For the ports Veloren needs, see Veloren: Set up a server on your VPS. Also make sure there are no filters active in the server list that are hiding your server.
Start the server via Remote Desktop using the Veloren (veloren) - Start shortcut and monitor server.log. Common causes include an error in settings.ron, a port that’s already in use by another program, or not enough memory. If you changed the configuration in data\server\server_config\settings.ron, try reverting the change.
Nothing brings a good session to an end faster than an unexpected crash. Causes can include an outdated server version, an overloaded VPS, or a misconfiguration. The installer automatically restarts your server after a crash. If it crashes several times in a short period, the installer gives up. You’ll then need to fix the cause and restart the server yourself.
An outdated server can cause crashes, unexpected behavior, or startup issues, and often prevents players from connecting with a newer game version. Updates aren’t installed automatically. Open the Game Server Installer again and select Veloren; it will then show Update. Alternatively, use the Veloren (veloren) - Update shortcut on your VPS. The installer will install the latest nightly build, so your players will also need to update afterward.
Veloren clients can only connect to a server running the same build. The installer installs the latest nightly build each time it runs. If your players have a different version, the connection will fail. Make sure the server and players are using the same build.
Issues such as lag or delays often occur when the configuration isn’t suitable or the VPS doesn’t have enough resources.
Unsuitable settings can increase resource usage and cause lag. Check the values in data\server\server_config\settings.ron, such as the maximum number of players. Stop the server before editing the file. Change the port, player slots, and server name through the installer, which overwrites these settings each time it runs.
Veloren needs at least 4 GB of memory. The operating system and other programs on the VPS also need resources. You can check how heavily your VPS is being used in the ZapX dashboard under Monitoring. If memory or CPU usage is consistently maxed out, upgrading your VPS may help. Learn more in Upgrades, downgrades, renewals, and cancellations.
Ping spikes and lag are usually caused by limited VPS resources, a large number of players, or a server location far from your players. First, check resource usage under Monitoring. If you suspect routing issues, see Diagnose network issues with WinMTR/MTR. If you’re still having trouble, contact our support team.
Game servers are occasionally targeted by DDoS attacks, which flood the server with traffic. Your VPS is protected by our DDoS protection. You can view past attacks in the DDoS Manager for your VPS in the ZapX dashboard, if it’s available at your location. If you suspect an attack is causing issues, contact our support team.
Regular backups can save you a lot of stress. Use the Veloren (veloren) - Backup shortcut to back up your characters, world, and settings as a ZIP file at any time. Use Veloren (veloren) - Restore to restore them. Your entire VPS is also backed up automatically every day. With an active ZapX Pass, you can restore these backups yourself and create your own. Learn more in Daily backups, restores, and restricted actions.
These steps should help you solve your issue. If they don’t, don’t hesitate to contact our support team: simply start a Support Chat in your ZapX customer account. We’re here for you every day and happy to help! 🙂
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