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The most common issues with your The Front server on VPS and how to fix them quickly, from crashes to lag → Learn more
Running your own The Front server on a VPS is a lot of fun, but it also means taking responsibility when something goes wrong. Crashes, lag, and configuration issues are common challenges that every server owner will encounter eventually.
To help you spend less time troubleshooting, we’ll show you the most common issues and how to fix them quickly on your VPS.
FAQ
C:\ZapX-GameServers\the-front\logs\server.log. Restarts after crashes are recorded in logs\supervisor.log.The Front (the-front) - Start shortcut.The Front (the-front) - Backup shortcut on your VPS. Your entire VPS is also backed up daily. With an active ZapX Pass, you can restore these backups yourself.Feedback
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The causes of server issues aren’t always immediately obvious. The best place to start is the server output: if you set up The Front using the Game Server Installer, you’ll find it at C:\ZapX-GameServers\the-front\logs\server.log. The installer logs restarts after crashes in logs\supervisor.log.
If your server doesn’t appear in the server list, first check that it’s running and has finished starting up. Check server.log to confirm. On a VPS with 8 GB of RAM, the map takes about three minutes to load; the server won’t appear in the list until it’s ready. Next, check that the ports are open in the Windows Firewall and your VPS’s network firewall. You can find the ports required by The Front in The Front: Set up a server on your VPS. Also make sure there aren’t any filters enabled in the server list that are hiding your server.
Start the server using Remote Desktop and the The Front (the-front) - Start shortcut, then monitor server.log. Common causes include a port already in use by another program or insufficient memory. With 4 GB of RAM, the server uses the disk as additional memory and takes more than six minutes to load the map. If you’ve recently changed anything on the server, try reverting that change.
Nothing ends a great session faster than an unexpected crash. Possible causes include an outdated server version, an overloaded VPS, or a misconfiguration. The installer automatically restarts your server after a crash. If it crashes several times in a short period, the installer gives up. You’ll then need to fix the cause and restart the server yourself.
An outdated server can cause crashes, unexpected behavior, or startup issues, and often prevents players with a newer game version from connecting. Updates aren’t installed automatically. Open the Game Server Installer again and select The Front. It will then show Update. Alternatively, use the The Front (the-front) - Update shortcut on your VPS.
The world is saved when you stop the server using the shortcut and is also saved automatically every 300 seconds. So if the server crashes, you’ll lose at most the progress made since the last automatic save. Always stop the server using the The Front (the-front) - Stop shortcut, not the Task Manager.
Issues such as lag or delays often occur when the configuration isn’t right or the VPS doesn’t have enough resources.
Unsuitable settings can lead to higher resource usage and lag. The Front doesn’t have a separate settings file created by the installer. The installer passes the server name, player slots, and port when it starts the server. If you experience lag, first reduce the number of player slots by running the installer again with a lower value.
The Front requires at least 7 GB of RAM. The operating system and other programs on the VPS also need resources. You can check how heavily your VPS is being used in the ZapX dashboard under Monitoring. If the RAM or CPU is consistently maxed out, upgrading your VPS may help. Learn more in Upgrade, downgrade, renew, and cancel.
Ping spikes and lag are usually caused by limited VPS resources, a high number of players, or a server location far away from your players. First, check resource usage under Monitoring. If you suspect routing issues, Diagnose network issues with WinMTR/MTR can help. If you’re still having trouble, contact our support team.
Game servers are sometimes targeted by DDoS attacks, which flood the server with traffic. Your VPS is protected by our DDoS protection. You can view past attacks in the DDoS Manager for your VPS in the ZapX dashboard, if it’s available at your location. If you suspect an attack is causing issues, contact our support team.
Regular backups can save you a lot of stress. Use the The Front (the-front) - Backup shortcut to save your world and settings as a ZIP file at any time, and the The Front (the-front) - Restore shortcut to restore them. Your entire VPS is also backed up automatically every day. With an active ZapX Pass, you can restore these backups yourself and create your own. Learn more in Daily backups, restoring, and restricted actions.
These steps should help you solve your issue. If they don’t, don’t hesitate to contact our support team: simply start a Support Chat in your ZapX customer account. We’re here every day and happy to help! 🙂
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