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The most common issues with your Operation: Harsh Doorstop VPS and how to fix them quickly → Learn more
Running your own Harsh Doorstop server on a VPS is a lot of fun, but it also means taking responsibility when things go wrong. Crashes, lag, and configuration issues are common challenges that every server owner faces sooner or later.
To help you spend less time troubleshooting, we’ll show you the most common issues and how to fix them quickly on your VPS.
FAQ
C:\ZapX-GameServers\operation-harsh-doorstop\logs\server.log. Restarts after crashes are listed in logs\supervisor.log.Operation: Harsh Doorstop (operation-harsh-doorstop) - Start shortcut.Operation: Harsh Doorstop (operation-harsh-doorstop) - Backup shortcut on your VPS. Your entire VPS is also backed up daily. With an active ZapX Pass, you can restore these backups yourself.Feedback
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The causes of server issues aren’t always immediately obvious. The best place to start is the server output: if you set up Operation: Harsh Doorstop with the Game Server Installer, you’ll find it at C:\ZapX-GameServers\operation-harsh-doorstop\logs\server.log. The installer logs restarts after crashes in logs\supervisor.log.
If your server doesn’t appear in the server list, first check whether it’s running and has loaded the map. Check server.log to confirm. Then make sure the ports are open in the Windows Firewall and your VPS’s network firewall. You can find out which ports Operation: Harsh Doorstop needs in Operation: Harsh Doorstop: Set up a server on your VPS. Also make sure there are no active filters in the server list that are hiding your server.
Start the server using the Operation: Harsh Doorstop (operation-harsh-doorstop) - Start shortcut via Remote Desktop and monitor server.log. Common causes include an error in one of the lists in server\HarshDoorstop\Saved\Config\WindowsServer\ (for example, MapCycle.cfg), a port already in use by another program, or insufficient memory. If you’ve edited a file, try reverting the change.
Nothing ends a good session faster than an unexpected crash. Causes can include an outdated server version, faulty mods, an overloaded VPS, or a misconfiguration. The installer automatically restarts your server after a crash. If it crashes several times in a short period, the installer gives up. You’ll then need to fix the cause and restart the server yourself.
An outdated server often prevents players with a newer game version from connecting and can cause crashes. Updates aren’t installed automatically. Open the Game Server Installer again and select Operation: Harsh Doorstop; it will then show Update. Alternatively, use the Operation: Harsh Doorstop (operation-harsh-doorstop) - Update shortcut on your VPS.
Crashes are often caused by faulty or outdated mods, especially after a game update. Try disabling additional content and starting with a minimal configuration. If that fixes the issue, add the content back one step at a time and test after each step.
Issues such as lag or delays often occur when the configuration isn’t suitable, the VPS doesn’t have enough resources, or additional content is overloading the system.
Unsuitable settings can lead to higher resource usage and lag. In particular, check the number of player slots you set in the installer and the settings in server\HarshDoorstop\Saved\Config\WindowsServer\Game.ini. Restart the server after making changes.
Operation: Harsh Doorstop requires at least 4 GB of memory. The operating system and other programs on your VPS need additional resources. You can check how heavily your VPS is being used in the ZapX dashboard under Monitoring. If the memory or CPU is consistently maxed out, upgrading your VPS can help. Learn more in Upgrades, downgrades, renewals, and cancellations.
Ping spikes and lag are usually caused by limited VPS resources, a high number of players, or a server location that’s far from your players. First, check the usage under Monitoring. If you suspect routing issues, How to identify network issues with WinMTR/MTR can help. If you’re still having trouble, contact our support team.
Game servers are occasionally targeted by DDoS attacks that flood the server with traffic. Your VPS is protected by our DDoS protection. You can view past attacks in the ZapX dashboard under your VPS’s DDoS Manager, if it’s available at your location. If you suspect an attack is causing issues, contact our support team.
Regular backups can save you a lot of stress. Use the Operation: Harsh Doorstop (operation-harsh-doorstop) - Backup shortcut to save the settings folder as a ZIP file at any time. The folder includes Admins.cfg, MapCycle.cfg, Bans.cfg, Whitelist.cfg, Game.ini, and Engine.ini. Use Operation: Harsh Doorstop (operation-harsh-doorstop) - Restore to restore them. Your entire VPS is also backed up automatically every day. With an active ZapX Pass, you can restore these backups yourself and create your own backups. Learn more in Daily backups, restoring data, and restricted actions.
These steps should help you resolve your issue. If they don’t, feel free to contact our support team: simply create a support chat in your ZapX customer account. We’re here for you every day and will be happy to help! 🙂
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