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The most common problems with your Leap server on VPS and how to fix them quickly, from crashes to lag → Learn more
Running your own Leap server on a VPS is a lot of fun, but it also means taking responsibility when something goes wrong. Crashes, lag, and configuration issues are common challenges that every server owner encounters sooner or later.
To help you spend less time troubleshooting, we’ve listed the most common problems here and explained how to fix them quickly on your VPS.
FAQ
C:\ZapX-GameServers\leap\logs\server.log. Restarts after crashes are recorded in logs\supervisor.log.Leap (leap) - Start shortcut.Leap (leap) - Backup shortcut on your VPS to back up Game.ini and the server’s saved data. Your entire VPS is also backed up every day. With an active ZapX Pass, you can restore these backups yourself.Feedback
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The causes of server problems aren’t always immediately obvious. The best place to start is the server output: if you set up Leap with the Game Server Installer, you can find it at C:\ZapX-GameServers\leap\logs\server.log. The installer logs restarts after crashes in logs\supervisor.log.
If your server doesn’t appear in the server browser, first check that it’s running and has finished starting up. Check server.log to confirm. Then make sure the ports are open in the Windows Firewall and your VPS’s network firewall. Find out which ports Leap needs in Leap: Set up a server on your VPS. Also check the region (ServerRegion in Game.ini) and whether a filter is active in the server browser. You can connect directly using the IP address and port regardless.
Start the server via Remote Desktop using the Leap (leap) - Start shortcut and monitor server.log. Common causes include a typo in Game.ini, a port already in use by another program, or insufficient memory. If you’ve changed the configuration, try reverting the change.
Nothing ends a good session faster than an unexpected crash. Possible causes include an outdated server version, changed game files, an overloaded VPS, or a misconfiguration. The installer automatically restarts your server after a crash. If it crashes several times in a short period, the installer gives up. You’ll then need to fix the cause and restart the server yourself.
An outdated server can cause crashes, unexpected behavior, or startup issues, and often prevents players with a newer game version from connecting. Updates aren’t installed automatically. Open the Game Server Installer again and select Leap; it will then show Update. Alternatively, use the Leap (leap) - Update shortcut on your VPS.
Crashes after making changes are often caused by additional or modified files in the server folder, especially after a game update. Try removing any additional content and starting with a minimal configuration. If the problem goes away, add the changes back one at a time and test after each step. This helps you pinpoint exactly what’s causing the issue.
Problems such as lag or delays often occur when the configuration isn’t suitable, the VPS doesn’t have enough resources, or too many players are online at the same time.
Unsuitable settings can lead to higher resource usage and lag. Check the settings in server\LEAP\Saved\Config\WindowsServer\Game.ini, such as player slots, maps, and game modes. If your server is in a different region from your players, adjust ServerRegion. Stop the server before editing the file.
Leap requires at least 4 GB of memory. The operating system and other programs on the VPS need additional resources. You can check how heavily your VPS is being used in the ZapX dashboard under Monitoring. If memory or CPU usage is consistently at full capacity, upgrading your VPS may help. Learn more in Upgrade, downgrade, renewal, and cancellation.
Ping spikes and lag are usually caused by limited VPS resources, a high number of players, or a server location far from your players. First, check usage under Monitoring. If you suspect routing issues, see Diagnose network issues with WinMTR/MTR. If you’re still having trouble, contact our support team.
Game servers are occasionally targeted by DDoS attacks, which flood the server with traffic. Your VPS is protected by our DDoS protection. You can view past attacks in the DDoS Manager for your VPS in the ZapX dashboard, if it’s available at your location. If you suspect an attack is causing problems, contact our support team.
Regular backups can save you a lot of stress. Use the Leap (leap) - Backup shortcut to save Game.ini and the server’s saved data as a ZIP file whenever you like. Use Leap (leap) - Restore to restore them. Your entire VPS is also backed up automatically every day. With an active ZapX Pass, you can restore these backups yourself and create your own backups. Learn more in Daily backups, restoring, and restricted actions.
These steps should help you resolve the issue. If they don’t, don’t hesitate to contact our support team: simply start a Support Chat in your ZapX customer account. We’re here every day and happy to help! 🙂
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