Short circuit causes server failure

On the morning of 09.07.2015, there was a short circuit in the rack room of our data center in Frankfurt am Main.
This resulted in a slight smoke development, activating the room's fire protection system and rendering the room inaccessible for 4 hours.

A total of 8 large VPS hosts were damaged in the short circuit. Replacement hardware has already been ordered express delivery.
The damage is estimated at €20,000. No data was lost, but the downtime was approximately 72 hours.

We apologize for any inconvenience.

Warm regards,
Dominik Hebestreit
2nd Level Support