How can I prevent my building progress from being lost?

Set CondoAutoSave and CondoBackupsEnabled to True, and export your condo in the game as a .map file from time to time.

Why don't I have admin rights on my server?

Your 17-digit SteamID must be listed as AdminSteamID in the [Administration] section of TowerServer.ini. Then restart your server.

Tower Unite: Common Issues

Learn how to fix common issues with your Tower Unite game server—from login tokens to condo data → Find out more

10 November 20263 min read0 Views0 helpful

Introduction

Does your Tower Unite game server not appear in the condo server list, fail to load your condo, or prevent your friends from joining? Don't worry—most issues have a simple cause. Here we'll show you the most common issues and how to fix them quickly yourself.

Issues and solutions

The most useful tool for troubleshooting is your game server's console. There you can see what your server does during startup, whether it logged in with its tokens, and where an error occurs.

“Disconnecting from AGC” message

This message appears when your server can't log in with its login tokens. In TowerServer.ini, check that SteamLoginToken and TowerLoginToken are entered in full and without extra spaces. The Steam Login Token must be created for App ID 394690. For detailed instructions, see Creating login tokens.

Token was regenerated or became public

If you regenerated a token using Regenerate, the old token is no longer valid. Enter the new token in your configuration and restart your server.

Condo server list and connection

Server doesn't appear in the condo server list

First, check that your server has fully started and that both login tokens are valid. Also check the PixelTail Games website to see whether your condo has been banned. Condos with 18+ content that don't have the 18+ label in the server title are removed from the list.

Players can't join

The game and server must use the same version of Tower Unite. Update your game through Steam. If the server is full, increase MaxPlayers if needed (up to 64) and restart the server.

Condo and saved data

“FAILED TO LOAD CONDO DATA” message

Your server can't find the condo file. The folder and file names must exactly match the loaded map, for example Tower/Condos/C_Condo/C_Condo.map. If you're using a file with a different name, specify it in TowerServer.ini using CondoFile and remove the # at the beginning of the line.

Building progress is gone after a restart

Check that CondoAutoSave is set to True in your configuration. With CondoBackupsEnabled=True, your server also creates a backup each time it saves, which you can use in an emergency.

Players walk through Workshop objects

Workshop collisions aren't supported in Dedicated Condos. Place blocking volumes around the affected Workshop objects.

Permissions and moderation

I don't have admin rights

Enter your SteamID in TowerServer.ini in the [Administration] section as AdminSteamID. Make sure it's your 17-digit SteamID, not your display name. Then restart your server.

A banned player should be allowed to join again

Remove the player's entry from the [Bans] section of the TowerBans.ini file and restart your server.

Performance

Lag with many players or large condos

Many players and very elaborate condos require more performance. Keep an eye on your server's resource usage and lower MaxPlayers or upgrade your server if needed.

DDoS and other network threats

Game servers can be targeted by attacks that flood the server with traffic, causing lag or dropped connections. ZAP-Hosting provides built-in protection systems to protect your server from common attacks. If you suspect an attack, contact our support team.

Preventive measures

Regular backups can save you a lot of stress, especially for condos that represent many hours of building work. We already back up your game server automatically every day. With the ZapX Pass, you can also create your own backups at any time and restore them with one click—with ZapX Pass Pro, you can even schedule backups automatically. Also, export your condo in the game as a .map file from time to time.

Conclusion

These steps should help you solve your issue. If they don't, don't hesitate to contact our support team—we're here for you every day and will be happy to help! 🙂

FAQ

Frequently asked questions

Your server can't log in with its login tokens. Check SteamLoginToken and TowerLoginToken in TowerServer.ini. The Steam Login Token must be created for App ID 394690.

Usually, one of the login tokens is invalid. Also check with PixelTail Games to see whether your condo has been banned, and add the 18+ label to the server title if it contains 18+ content.

Your server can't find the condo file. The folder and file names must match the map, for example Tower/Condos/C_Condo/C_Condo.map.

Feedback

Was this article helpful?

Your feedback helps us prioritize and improve content.

0 of 0 Users found this article helpful.

Personal support

Need more help than the guide provides?

Our ZAP support team knows your product — briefly describe your issue and we'll help you personally.

Which 🍪 cookies would you like to allow?

Tower Unite: Common Issues

Introduction

Issues and solutions

Condo server list and connection

Condo and saved data

Permissions and moderation

Performance

Preventive measures

Conclusion

Frequently asked questions

Tower Unite

Issues and solutions

Condo server list and connection

Condo and saved data

Permissions and moderation

Performance

Preventive measures

Conclusion

Game Server

Servers & Hosting

ZAPX

Resources

ZAP-Hosting

Introduction

Issues and solutions

Login tokens

Condo server list and connection

Condo and saved data

Permissions and moderation

Performance

Preventive measures

Conclusion

Frequently asked questions

Tower Unite

Issues and solutions

Login tokens

Condo server list and connection

Condo and saved data

Permissions and moderation

Performance

Preventive measures

Conclusion

Game Server

Servers & Hosting

ZAPX

Resources

ZAP-Hosting