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Learn how to identify and fix segmentation fault errors so your server is up and running again → Find out more
Is your server failing to start, and are you seeing the following error message in the live console or log files?
Segmentation Fault
Don't panic! We won't leave you to deal with this problem alone—we're here to help you fix it. Below, we'll explain what can cause this error and what you can do to resolve it. Your server will be up and running again in no time!
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There are several possible causes for this error message. The most common ones are:
A configuration file that is incorrectly or incompletely configured can cause the server to access invalid parameters or memory locations during startup or operation.
This can happen, for example, if indentation or value assignments are incorrect. This can lead to a crash or undefined behavior (e.g., a segmentation fault).
Essential server files can be damaged by faulty transfers, manual changes, or corrupted installations. This can cause unexpected behavior or critical crashes, such as a segmentation fault when loading or running the server.
If a server update hasn't finished properly or certain dependencies or modules are missing, errors can occur during startup or while the server is running.
Add-ons such as SourceMod/Metamod or plugins that aren't compatible with your server version or are incorrectly programmed can directly affect the server's memory access and cause problems.
To fix the problem, which may be caused by one of the issues listed above, try the following solutions:
To rule out issues caused by damaged or incomplete game files, you can ask your ZapX AI Agent to validate your server's Steam files using ZapX Pass.
The game server will be automatically checked through SteamCMD, and any missing or faulty files will be replaced with the original versions. The process is fully automatic and ensures that your server files match the current Steam version.
If you've installed additional content such as SourceMod/Metamod and plugins on your game server, it's a good idea to temporarily disable or remove it.
This step can help determine whether the additional content is causing the problem. Updates often cause issues with this content, for example, because it may no longer be compatible with the new server version—or may not yet be compatible.
These steps should help you resolve the problem. If they don't, don't hesitate to contact our support team with any questions or for further assistance—we're here for you every day! 🙂
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