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Find out how to fix common issues with your Black Mesa game server—from server listings and maps to RCON → Learn more
10 November 20263 min read0 Views0 helpful
Introduction
Is your Black Mesa game server missing from the server list, can’t you connect to it, or won’t it load a map? Don’t worry—most issues have a simple cause. Here, we’ll show you the most common issues and how to fix them quickly yourself.
FAQ
Frequently asked questions
Check the console to see whether your server has fully started and loaded a map. After a restart, it may take a moment to appear in the list. If in doubt, connect directly using connect IP:Port.
Usually, the map name is misspelled or the map is missing. Use an included map such as dm_boom or dm_gasworks, and check the spelling in your configuration and in mapcycle.txt.
Usually, the game and server versions don’t match, or the IP address and port were entered incorrectly. Update your game through Steam and check the connection details.
First, you need to log in through the developer console using rcon_password and your RCON password. Then commands such as rcon status will work.
No. Black Mesa servers appear in the server list without a Steam Server Token.
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Black Mesa
Issues and solutions
Your game server’s console is the most useful tool for troubleshooting. It shows you what your server does when it starts, which map it loads, and where an error occurs.
Server list and connection
Server doesn’t appear in the server list
First, check the console to see whether your server has fully started and loaded a map. After a restart, it may take a moment to appear in the list. If in doubt, connect directly through the developer console using connect IP:Port. You don’t need a Steam Server Token for Black Mesa.
Connection fails or drops
The game and server must be running the same version of Black Mesa. Update your game through Steam and try again. Also, check that you entered your server’s IP address and port correctly.
Password isn’t accepted
Enter the password in the developer console using password "DeinPasswort" before connecting with connect. Make sure you use the correct capitalization. If you changed sv_password, restart your server for the new password to take effect.
Port and accessibility
Your game server runs on the port listed for your service in your ZapX customer account. Don’t set your own port in the configuration, or your server won’t be accessible from outside.
Startup and maps
Server doesn’t load a map or gets stuck during startup
Usually, the map name is misspelled or the map is missing from the server. Use one of the included maps, such as dm_boom, dm_bounce, or dm_gasworks, and check the spelling in your configuration and in mapcycle.txt. Custom maps must be placed as a .bsp file in the bms/maps folder or as a .vpk package in the bms/addons folder.
Changes to server.cfg aren’t applied
The server.cfg is executed when the server starts. Restart your server after each change. Also, make sure values containing spaces are enclosed in quotation marks, for example, hostname "Mein Black Mesa Server".
Players can’t load a custom map
If your server is playing a map that isn’t included in the game, your players will need that map too. Share it with them in advance, for example, through the Steam Workshop if the map is available there.
Administration
RCON commands don’t work
First, log in through the developer console using rcon_password DeinRconPasswort. Only then will commands such as rcon status or rcon changelevel dm_gasworks work. If the password is incorrect, compare it with the value of rcon_password in your configuration.
Performance
Lag or stuttering
Check your server’s resource usage. Having many players on a small map or using custom, demanding maps requires more resources. If needed, reduce the player count or upgrade your server.
DDoS and other network threats
Game servers can be targeted by attacks that flood the server with traffic and cause lag or disconnections. ZAP-Hosting provides built-in protection systems to protect your server from common attacks. If you suspect an attack, contact our support team.
Preventive measures
Regular backups can save you a lot of stress, especially before you work on the configuration or custom maps. We already back up your game server automatically every day. With the ZapX Pass, you can also create your own backups at any time and restore them with a click—with ZapX Pass Pro, you can even automate backups on your own schedule.
Conclusion
These steps should help you resolve your issue. If they don’t, don’t hesitate to contact our support team—we’re here for you every day and happy to help! 🙂
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