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The most common issues with your Banana Shooter server on a VPS and how to fix them quickly, from crashes to lag → Learn more
Running your own Banana Shooter server on a VPS is a lot of fun, but it also means taking responsibility when things go wrong. Crashes, lag, and configuration issues are common challenges that every server owner encounters sooner or later.
To help you spend less time troubleshooting, we’ll cover the most common issues here and show you how to fix them quickly on your VPS.
FAQ
C:\ZapX-GameServers\banana-shooter\logs\server.log. Restarts after crashes are logged in logs\supervisor.log.Config.json, a port already in use, or insufficient memory. Check server.log and try reverting any settings you’ve changed.Banana Shooter (banana-shooter) - Update shortcut.Banana Shooter (banana-shooter) - Backup shortcut on your VPS. Your entire VPS is also backed up daily, and with an active ZapX Pass, you can restore these backups yourself.Feedback
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The causes of server issues are often not immediately obvious. The first place to check is the server output: if you set up Banana Shooter with the Game Server Installer, you can find it at C:\ZapX-GameServers\banana-shooter\logs\server.log. The installer logs restarts after crashes in logs\supervisor.log.
If your server doesn’t appear in the server list, first check whether it’s running. To do this, look in server.log. Your server needs a GSLT to appear in the public server list. Learn more in Banana Shooter: Create a GSLT (Steam Game Server Login Token). Also check that the game and query ports are open in the Windows Firewall and in your VPS’s Network Firewall. Learn more in Banana Shooter: Set up a server on your VPS. Finally, make sure there are no filters enabled in the server browser.
Start the server via Remote Desktop using the Banana Shooter (banana-shooter) - Start shortcut and monitor server.log. Common causes include a syntax error in Config.json (for example, a missing comma or quotation mark), a port already in use by another program, or insufficient memory. If you’ve changed the configuration, try reverting the change to see if that fixes the issue.
Nothing ends a good session faster than an unexpected crash. Causes can include an outdated server version, faulty additional content, an overloaded VPS, or a misconfiguration. The installer automatically restarts your server after a crash. If it crashes several times in a short period, the installer gives up. In that case, you’ll need to fix the cause and restart the server yourself.
An outdated server can cause crashes, unexpected behavior, or startup issues, and often prevents players from connecting with a newer game version. Updates aren’t installed automatically. Open the Game Server Installer again and select Banana Shooter; it will then display Update. Alternatively, use the Banana Shooter (banana-shooter) - Update shortcut on your VPS. Your server does restart automatically when Steam releases an update, but only the installer downloads the new version.
Crashes are often caused by faulty or outdated additional content, such as mods or custom maps, especially after a game update. Try removing any additional content and starting with a minimal configuration. If that fixes the issue, add the content back step by step, testing after each step. This will help you pinpoint what’s causing the problem.
Issues such as lag or delays often occur when the configuration isn’t suitable, the VPS doesn’t have enough resources, or additional content is overloading the system.
Unsuitable settings can lead to higher resource usage and lag. Check the values in server\Servers\Default\Config.json. Stop the server before editing the file.
Banana Shooter requires at least 2 GB of memory. The operating system and other programs on the VPS need additional resources. You can check how heavily your VPS is being used in the ZapX dashboard under Monitoring. If memory or CPU usage is consistently maxed out, upgrading your VPS may help. Learn more in Upgrading, downgrading, extending, and canceling.
Ping spikes and lag are usually caused by limited resources on the VPS, a large number of players, or a server location far from your players. First, check resource usage under Monitoring. If you suspect routing issues, see Diagnosing network issues with WinMTR/MTR. If you still need help, contact our support team.
Game servers are sometimes targeted by DDoS attacks, which flood the server with traffic. Your VPS is protected by our DDoS protection. You can see past attacks in the DDoS Manager for your VPS in the ZapX dashboard, if it’s available at your location. If you suspect an attack is causing issues, contact our support team.
Regular backups can save you a lot of stress. Use the Banana Shooter (banana-shooter) - Backup shortcut to save your server settings as a ZIP file at any time, and use Banana Shooter (banana-shooter) - Restore to restore the backup. In addition, your entire VPS is backed up automatically every day. With an active ZapX Pass, you can restore these backups yourself and create your own. Learn more in Daily backups, restoring backups, and restricted actions.
These steps should help you resolve your issue. If they don’t, don’t hesitate to contact our support team: simply start a Support chat in your ZapX customer account. We’re here for you every day and will be happy to help! 🙂
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