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The most common issues with your Voyagers of Nera server on a VPS and how to fix them quickly, from crashes to lag → Learn more
Running your own Voyagers of Nera server on a VPS is a lot of fun, but it also means taking responsibility when things go wrong. Crashes, lag, and configuration issues are common challenges that every server owner encounters sooner or later.
To help you spend less time troubleshooting, we’ve listed the most common issues here and explained how to fix them quickly on your VPS.
FAQ
C:\ZapX-GameServers\voyagers-of-nera\logs\server.log. Restarts after crashes are listed in logs\supervisor.log.Voyagers of Nera (voyagers-of-nera) - Start shortcut.DedicatedServerMagicJoinCode.txt.Voyagers of Nera (voyagers-of-nera) - Backup shortcut on your VPS. Your entire VPS is also backed up daily, and with an active ZapX Pass, you can restore these backups yourself.Feedback
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The causes of server issues are often not immediately obvious. The best place to start is the server output: if you set up Voyagers of Nera using the Game Server Installer, you can find it at C:\ZapX-GameServers\voyagers-of-nera\logs\server.log. The installer logs restarts after crashes in logs\supervisor.log.
If your server doesn’t appear in the server list, first check whether it’s running and has finished starting up. Check server.log to confirm. The first startup takes about a minute and a half. Alternatively, your players can join using the join code in DedicatedServerMagicJoinCode.txt, which changes every time the server starts. Then check that the ports are open in the Windows Firewall and your VPS’s network firewall. You can find out which ports Voyagers of Nera needs in Voyagers of Nera: Set up a server on your VPS. Also make sure there are no active filters in the server list that could hide your server.
Start the server via Remote Desktop using the Voyagers of Nera (voyagers-of-nera) - Start shortcut and monitor server.log. Common causes include a typo in CustomHostServerUserSettings.ini or CustomGameUserSettings.ini, a port already in use by another program, or insufficient memory. The server uses around 3.8 GB even with no players. If you changed the configuration in server\BoatGame\Saved\PersistedData\CustomConfig\CustomHostServerUserSettings.ini, try reverting the change.
Nothing ends a good session faster than an unexpected crash. Possible causes include an outdated server version, an overloaded VPS, or a misconfiguration. The installer automatically restarts your server after a crash. If it crashes several times in quick succession, the installer gives up. You’ll then need to fix the cause and restart the server yourself.
An outdated server can cause crashes, unexpected behavior, or startup issues, and often prevents players from connecting with a newer game version. Updates aren’t installed automatically. Open the Game Server Installer again and select Voyagers of Nera; it will then show Update. Alternatively, use the Voyagers of Nera (voyagers-of-nera) - Update shortcut on your VPS.
The join code in server\BoatGame\Saved\DedicatedServerMagicJoinCode.txt changes every time the server starts. After a restart or crash, your players will need the new code from this file.
Issues such as lag or delays often occur when the configuration isn’t right or the VPS doesn’t have enough resources.
Unsuitable settings can lead to higher resource usage and lag. Check the game options in CustomGameUserSettings.ini and the player slots in CustomHostServerUserSettings.ini (both are in the server\BoatGame\Saved\PersistedData\CustomConfig\ folder). Stop the server before editing the files. You can change the name, password, and player slots through the installer; it overwrites them every time it runs.
Voyagers of Nera requires at least 7 GB of memory. The operating system and other programs on the VPS need additional resources. You can check how heavily your VPS is loaded in the ZapX dashboard under Monitoring. If memory or CPU usage is consistently maxed out, upgrading your VPS can help. Learn more in Upgrade, downgrade, renewal, and cancellation.
Ping spikes and lag are usually caused by limited VPS resources, a large number of players, or a server location far from your players. First, check the resource usage under Monitoring. If you suspect routing issues, Diagnose network issues with WinMTR/MTR can help. If you’re still having trouble, contact our support team.
Game servers are occasionally targeted by DDoS attacks, which flood the server with traffic. Your VPS is protected by our DDoS protection. You can view past attacks in the DDoS Manager for your VPS in the ZapX dashboard, if it’s available at your location. If you suspect an attack is causing issues, contact our support team.
Regular backups can save you a lot of stress. Use the Voyagers of Nera (voyagers-of-nera) - Backup shortcut to back up your worlds, characters, and settings as a ZIP file at any time, and use Voyagers of Nera (voyagers-of-nera) - Restore to restore them. In addition, your entire VPS is backed up automatically every day. With an active ZapX Pass, you can restore these backups yourself and create your own. Find out more in Daily backups, restoration, and restricted actions.
These steps should help you solve your issue. If they don’t, feel free to contact our support team: simply start a Support Chat in your ZapX customer account. We’re here for you every day and happy to help! 🙂
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