Is my credit also used for renewals?

Yes. Your credit is applied first to every invoice, including automatic renewals and upgrades. You can’t set it aside for a specific service.

Why wasn’t a small remaining amount charged right away?

Amounts below the minimum charge ( €0.50 for euros) can’t be charged. They’re added as an outstanding amount and collected with your next invoice.

Paying with Credit: How Your Credit Is Applied

Learn how your credit is automatically applied first to orders, renewals, and upgrades, and when only the remaining amount is charged to your payment method.

10 November 20263 min read4 Views0 helpful

Introduction

If you have credit in your account, it is automatically applied first to every payment. Your payment method is charged only for the amount your credit doesn’t cover. This means you can pay for an order partly with credit and partly with your card or another payment method.

To learn how you can add credit and where to check your balance, see the article Credit.

How your credit is applied

The following order applies to every order:

Any redeemed coupon is deducted from the price.
Your credit is deducted from the remaining amount, up to the amount due.
The rest is charged to your payment method.

Example: You have €5.00 in credit and order a service for €10.00.

Item	Amount
Order	€10.00
Credit	−€5.00
Expected charge to your payment method	€5.00

Your credit balance will then be €0.00.

Info

You can’t choose how much credit to use. As much credit as possible is always applied, up to the amount due. Any remaining credit will be applied to your next invoices.

What you’ll see in the order window

When credit is applied, the order window shows two additional lines:

Credit: the amount deducted from your credit balance.
Expected charge to your payment method: the amount that will actually be charged to your payment method.

Below the payment method, you’ll also see a note explaining that your credit is applied first and the rest is charged to your chosen payment method.

Tip

The Place paid order button shows the total order amount. To see what will actually be charged to your card or account, check the Expected charge to your payment method line.

If your credit covers the entire order

If your credit covers the full amount, nothing is charged to your payment method.

One-time purchase, such as a lifetime service without a subscription: You don’t need a saved payment method.
Services that renew, such as rented servers, domains, or the ZapX Pass: Your credit covers the first payment. You still need a saved payment method for renewals. You can’t complete the order without one.

Very small remaining amounts

Payments below a minimum amount can’t be charged. For euros, the minimum is €0.50; other currencies have an equivalent minimum.

If your remaining balance after applying credit is below this minimum, it won’t be charged immediately. It will be added as an outstanding amount and collected with your next invoice. The order window will notify you if this applies.

When you place your next order, the outstanding amount will appear as a separate Outstanding amount from previous invoices line and will be charged along with the order.

Renewals, upgrades, and downgrades

Your credit is applied not only to new orders, but to every invoice on your account:

Automatic renewals: When a subscription renews, your credit is applied to the invoice first. Only the remaining amount is charged.
Upgrades: In the upgrade window, you’ll see the amount under Applied from your credit. If your credit covers the full amount, your payment method won’t be charged.
Downgrades: Any remaining value from a downgrade is added to your credit balance and applied to your next invoices.

Warning

You can’t set credit aside for a specific service. It’s applied to the next invoice due, regardless of which service it’s for. For example, if one of your subscriptions renews tomorrow, your credit may already be used up afterward.

Refunds for split payments

If an order you paid for partly with credit is refunded, the money is returned the same way it was paid:

The portion you paid using a payment method is returned to your original payment method.
The portion you paid using credit is returned to your credit balance.

Before issuing the refund, the panel shows exactly how much will be returned and where.

Summary

You can check your current balance and all credit transactions anytime under Billing → Credit. If you have any questions, our support team will be happy to help.

FAQ

Frequently asked questions

Yes. Your credit is automatically applied first, and only the remaining amount is charged to your payment method. For example, if you have €5 in credit and place a €10 order, €5 will be charged to your payment method.

No. As much credit as possible is always applied, up to the amount due.

Not for a one-time purchase. For services that renew, such as rentals, domains, or the ZapX Pass, you still need a saved payment method for renewals.

Feedback

Was this article helpful?

Your feedback helps us prioritize and improve content.

0 of 0 Users found this article helpful.

Personal support

Need more help than the guide provides?

Our ZAP support team knows your product — briefly describe your issue and we'll help you personally.

Zappy knows this guide and answers you right in the chat.

Which 🍪 cookies would you like to allow?

Paying with Credit: How Your Credit Is Applied

Introduction

How your credit is applied

What you’ll see in the order window

If your credit covers the entire order

Very small remaining amounts

Renewals, upgrades, and downgrades

Refunds for split payments

Summary

Frequently asked questions

Billing

What you’ll see in the order window

If your credit covers the entire order

Very small remaining amounts

Renewals, upgrades, and downgrades

Refunds for split payments

Summary

Game Server

Servers & Hosting

ZAPX

Resources

ZAP-Hosting