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The most common issues with your Motor Town server on a VPS and how to fix them quickly, from startup problems to lag → Learn more
Running your own Motor Town server on a VPS is a lot of fun, but it also means taking responsibility when something goes wrong. Crashes, lag, and configuration issues are common challenges that every server owner encounters eventually.
To help you spend less time troubleshooting, we’ll show you the most common issues here and how to fix them quickly on your VPS.
FAQ
C:\ZapX-GameServers\motor-town-behind-the-wheel\logs\server.log. Restarts after crashes are listed in logs\supervisor.log.Motor Town: Behind The Wheel (motor-town-behind-the-wheel) - Start.Motor Town: Behind The Wheel (motor-town-behind-the-wheel) - Backup on your VPS. Your entire VPS is also backed up daily. With an active ZapX Pass, you can restore these backups yourself.Feedback
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The causes of server issues are not always immediately obvious. The best place to start is the server output: if you set up Motor Town with the Game Server Installer, you can find it at C:\ZapX-GameServers\motor-town-behind-the-wheel\logs\server.log. The installer logs restarts after crashes in logs\supervisor.log.
If your server doesn’t appear in the server list, first check that it’s running and that the world has finished loading. This can take a few minutes after startup. Check server.log to confirm. Then make sure the ports are open in the Windows Firewall and your VPS’s Network Firewall. For details on which ports Motor Town needs, see Motor Town: Behind The Wheel: Set up a server on your VPS. Also make sure there are no active filters in the server list hiding your server.
Start the server via Remote Desktop using the shortcut Motor Town: Behind The Wheel (motor-town-behind-the-wheel) - Start and monitor server.log. Common causes include an error in data\DedicatedServerConfig.json (for example, a missing comma), a port already being used by another program, or insufficient memory. If you changed the configuration, try reverting the change temporarily.
Nothing kills a good session faster than an unexpected crash. Causes can include an outdated server version, corrupted server files, an overloaded VPS, or a misconfiguration. The installer automatically restarts your server after a crash. If it crashes several times in a short period, the installer gives up. You’ll then need to fix the cause and restart the server yourself.
An outdated server can cause crashes, unexpected behavior, or startup issues, and often prevents players from connecting with a newer game version. Updates aren’t installed automatically. Open the Game Server Installer again and select Motor Town; it will then show Update. Alternatively, use the shortcut Motor Town: Behind The Wheel (motor-town-behind-the-wheel) - Update on your VPS. You’ll need your Steam account credentials again to update.
If downloads are interrupted or files are missing, the server often won’t start properly. An update checks the server files through SteamCMD and downloads any missing or corrupted files again. Your world and DedicatedServerConfig.json are stored in the data\ folder and remain unchanged.
Issues such as lag or delays often occur when the configuration isn’t suitable, the VPS doesn’t have enough resources, or additional content overloads the system.
Unsuitable settings can lead to higher resource usage and lag. Check the values in data\DedicatedServerConfig.json, such as player slots, traffic density (NPCVehicleDensity, NPCPoliceDensity), and the number of vehicles per player (MaxVehiclePerPlayer). Stop the server before editing the file.
Motor Town needs at least 8 GB of memory. The loaded world alone already uses around 5 GB. The operating system and other programs on the VPS also need resources. You can check how heavily your VPS is being used in the ZapX Dashboard under Monitoring. If memory or CPU usage is consistently maxed out, upgrading your VPS can help. Learn more in Upgrade, downgrade, renewal, and cancellation.
Ping spikes and lag are usually caused by limited VPS resources, a large number of players, or a server location far from your players. First, check resource usage under Monitoring. If you suspect routing issues, see Diagnose network issues with WinMTR/MTR. If you still need help, contact our support team.
Game servers are occasionally targeted by DDoS attacks that flood the server with traffic. Your VPS is protected by our DDoS protection. You can view past attacks in the ZapX Dashboard’s DDoS Manager for your VPS, if it’s available at your location. If you suspect an attack is causing issues, contact our support team.
Regular backups can save you a lot of stress. Use the shortcut Motor Town: Behind The Wheel (motor-town-behind-the-wheel) - Backup to back up your world, DedicatedServerConfig.json, and engine settings as a ZIP file at any time. Use Motor Town: Behind The Wheel (motor-town-behind-the-wheel) - Restore to restore them. Your entire VPS is also backed up automatically every day. With an active ZapX Pass, you can restore these backups yourself and create your own backups. Learn more in Daily backups, restoring, and restricted actions.
These steps should help you solve the issue. If they don’t, don’t hesitate to contact our support team: simply start a Support Chat in your ZapX customer account. We’re here for you every day and happy to help! 🙂
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