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Learn how to identify and fix segmentation fault errors so your server can get back up and running → Find out more
Is your server failing to start, and are you seeing the following error message in the live console or log files?
Segmentation Fault
Don't panic! We're here to help you fix the problem. Below, we'll explain what can cause this error and what you can do to resolve it. Your server will be back up and running in no time!
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There are several possible causes for this error message. The most common are:
An incorrectly or incompletely configured configuration file can cause the server to access invalid parameters or invalid memory areas during startup or while running.
This can happen, for example, when indentation or value assignments are incorrect. This can lead to a crash or undefined behavior (e.g., a segmentation fault).
Important server files can be damaged by faulty transfers, manual changes, or corrupted installations. This can cause unexpected behavior or critical crashes, such as a segmentation fault when loading or running the server.
If a server update has not completed successfully or certain dependencies or modules are missing, errors can occur during startup or while the server is running.
Additional extensions such as SourceMod/Metamod, or plugins that are incompatible with the server version you're using or were poorly programmed, can directly affect the server's memory access and cause problems.
To fix the problem, which may be caused by one of the issues listed above, you can try the following solutions:
To rule out possible errors caused by damaged or incomplete game files, you can use the ZapX Pass to ask the ZapX AI Agent for your game server to validate the Steam files. This is currently an action performed by the AI agent, not a feature in the dashboard.
The game server will be checked automatically using SteamCMD, and any missing or faulty files will be replaced with the original versions. The process is fully automated and ensures that the server files match the current Steam version.
If you've installed additional content such as Sourcemod/Metamod or plugins on your game server, it's a good idea to disable or remove them temporarily.
This can help determine whether the additional content is causing the problem. Such extensions often cause problems after updates because they may no longer be compatible with the new server version, or may not yet have been updated to work with it.
These steps should help you resolve the problem. If they don't, feel free to contact our support team. We're available every day to help! 🙂
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