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The most common issues with your Animalia Survival VPS and how to fix them quickly, from crashes to lag → Learn more
Running your own Animalia Survival server on a VPS is a lot of fun, but it also means taking responsibility when something goes wrong. Crashes, lag, and configuration issues are common challenges that every server owner will encounter eventually.
To help you spend less time troubleshooting, we’ll show you the most common issues and how to fix them quickly on your VPS.
FAQ
C:\ZapX-GameServers\animalia-survival\logs\server.log. Restarts after crashes are recorded in logs\supervisor.log.Animalia Survival (animalia-survival) - Start shortcut.Animalia Survival (animalia-survival) - Backup shortcut on your VPS. Your entire VPS is also backed up daily. With an active ZapX Pass, you can restore these backups yourself.Feedback
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The causes of server issues aren’t always immediately obvious. The first place to check is the server output: if you set up Animalia Survival with the Game Server Installer, you’ll find it at C:\ZapX-GameServers\animalia-survival\logs\server.log. Restarts after crashes are recorded by the installer in logs\supervisor.log.
If your server doesn’t appear in the server list, first check whether it’s running and has finished starting up. The first startup takes about a minute and a half. Check server.log to confirm. Then check whether the game port is open in the Windows Firewall and the network firewall on your VPS. For more information, see Animalia Survival: Set up a server on your VPS. Also make sure no filters are enabled in the server list that could hide your server.
Start the server via Remote Desktop using the Animalia Survival (animalia-survival) - Start shortcut and monitor server.log. Common causes include a typo in ServerSettings.ini, a port already in use by another program, or not enough memory. If you’ve changed the configuration, try reverting the change.
Nothing ends a good session faster than an unexpected crash. Possible causes include an outdated server version, faulty additional content, an overloaded VPS, or a misconfiguration. The installer automatically restarts your server after a crash. If it crashes several times in a short period, the installer gives up. You’ll then need to fix the cause and restart the server yourself.
An outdated server can cause crashes, unexpected behavior, or startup issues, and often prevents players with a newer game version from connecting. Updates aren’t installed automatically. Open the Game Server Installer again and select Animalia Survival. It will then show Update. Alternatively, use the Animalia Survival (animalia-survival) - Update shortcut on your VPS.
Crashes are often caused by faulty or outdated additional content, such as mods or custom maps, especially after a game update. Try removing the additional content and starting with a minimal configuration. If the problem goes away, add the content back one step at a time and test after each step. This will help you pinpoint what’s causing the issue.
Issues like lag or delays often occur when the configuration isn’t suitable, the VPS doesn’t have enough resources, or additional content overloads the system.
Unsuitable settings can increase resource usage and cause lag. Check the values in server\AnimaliaSurvival\Saved\Config\WindowsServer\ServerSettings.ini, such as the number of player slots. Stop the server before editing the file.
Animalia Survival needs at least 7 GB of memory. The operating system and other programs on the VPS need additional resources. You can see how heavily your VPS is being used in the ZapX dashboard under Monitoring. If memory or CPU usage is consistently at capacity, upgrading your VPS can help. For more information, see Upgrade, downgrade, renewal, and cancellation.
Ping spikes and lag are usually caused by limited VPS resources, a high number of players, or a server location far from your players. First, check resource usage under Monitoring. If you suspect routing issues, see Diagnose network issues with WinMTR/MTR. If you still need help, contact our support team.
Game servers are sometimes targeted by DDoS attacks that flood the server with traffic. Your VPS is protected by our DDoS protection. You can view past attacks in the ZapX dashboard under the DDoS Manager for your VPS, if it’s available at your location. If you suspect an attack is causing issues, contact our support team.
Regular backups can save you a lot of stress. Use the Animalia Survival (animalia-survival) - Backup shortcut to save your world, game saves, and settings as a ZIP file at any time. Use Animalia Survival (animalia-survival) - Restore to restore a backup. Your entire VPS is also backed up automatically every day. With an active ZapX Pass, you can restore these backups yourself and create your own. For more information, see Daily backups, restoring backups, and restricted actions.
These steps should help you resolve your issue. If they don’t, feel free to contact our support team: simply start a support chat in your ZapX customer account. We’re here every day and happy to help! 🙂
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