How do I create a custom ZAP Cloud subdomain?

In Settings -> DNS Settings, enter the subdomain you want, select .zap.cloud from the dropdown menu, and click 'Create entry'.

Game Server: ZAP Subdomain

Learn how to set up and manage game server subdomains for easier access and customization → Find out more

10 November 20263 min read0 Views0 helpful

Introduction

Our game servers now let you set up subdomains for your server quickly and easily. In this guide, you'll learn how to use the DNS subdomain feature to create a ZAP Cloud subdomain or connect your own domain.

Availability

The subdomain feature is available to both new and existing customers. New customers automatically receive an xxx.zap.cloud subdomain during installation. Existing customers must enable it manually under Settings->DNS Settings in the dashboard of their game server. We'll explain how to use this section in the next section.

Not all games are currently supported, but we're glad that the feature is already available for many popular games, including FiveM, Minecraft, and more! In the long term, we want to roll out the feature for as many games as possible. Unfortunately, this isn't technically possible for some games, but their IP address will still be displayed in the web interface as usual.

Tip

If your installed game isn't currently supported, feel free to contact us via support chat in your ZapX customer account—we'll see if we can add it :)

Managing subdomains (DNS)

Managing the subdomain feature for your game server is easy. Go to Settings->DNS Settings.

Here, you can manage various settings for your free ZAP Cloud subdomain and use your own domains that you've added to your ZAP-Hosting account.

Info

You can currently have a maximum of 3 active subdomains per product (not including the randomly generated ZAP Cloud subdomain).

Random ZAP Cloud subdomain

To generate a random ZAP Cloud subdomain, use the Resolve subdomains button on this settings page.

Info

Existing customers should also use this button to generate a random ZAP Cloud subdomain for the first time.

Custom ZAP Cloud subdomain

You can create your own ZAP Cloud subdomain by entering the subdomain you want and selecting .zap.cloud from the dropdown menu (the default option).

Info

If you get an error message, the subdomain may already be taken, or you may have entered a prohibited word or character. These restrictions help protect our customers.

Then click Create entry, and the subdomain should appear in the list. It may take a few minutes to start working properly.

Custom domain

Info

To use your own domain for a subdomain, it must be linked to your ZAP-Hosting account—either by purchasing it from our shop or transferring it from another provider.

Creating a subdomain with your own domain works just like creating a custom ZAP Cloud subdomain. Enter the subdomain you want and select your own domain from the dropdown menu.

Info

If you get an error message, the subdomain may already be taken, or you may have entered a prohibited word or character. These restrictions help protect our customers.

Then click Create entry, and the subdomain should appear in the list. It may take a few minutes to start working properly.

Troubleshooting

ZAP Cloud subdomain

If you're having issues with ZAP Cloud subdomains, you can try to fix them yourself by going to Settings->DNS Settings and using the Resolve subdomains button at the bottom.

Please wait a few minutes before checking again to see if everything is working.

Custom domain

If your own domain doesn't appear in the dropdown menu when you try to create a subdomain, it's probably not linked to your ZAP-Hosting account.

Make sure the domain is active in your ZAP-Hosting account. This may require transferring it from another provider.

If you're still having issues with the subdomain feature, please contact our support team via support chat in your ZapX customer account. We'll be happy to help.

FAQ

Frequently asked questions

New customers automatically receive an xxx.zap.cloud subdomain during installation. Existing customers must enable it manually under Settings -> DNS Settings in the dashboard of their game server.

You can have up to 3 subdomains per product, in addition to the randomly generated ZAP Cloud subdomain.

Not all games are currently supported, but the feature is available for many popular games, including FiveM and Minecraft. For unsupported games, the IP address is displayed in the web interface as usual.

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Game Server: ZAP Subdomain

Introduction

Availability

Managing subdomains (DNS)

Random ZAP Cloud subdomain

Custom ZAP Cloud subdomain

Custom domain

Troubleshooting

ZAP Cloud subdomain

Custom domain

Frequently asked questions

Game Server

Availability

Managing subdomains (DNS)

Random ZAP Cloud subdomain

Custom ZAP Cloud subdomain

Custom domain

Troubleshooting

ZAP Cloud subdomain

Custom domain

Game Server

Servers & Hosting

ZAPX

Resources

ZAP-Hosting