Connection Issues in Eygelshoven: Temporarily Disable DDoS Protection

If you experience disconnects, lag, or connectivity issues at the Eygelshoven location, rule out the DDoS filter as the cause. Learn how to run the test, understand the risk of going without the filter, and find out about the 30-day protection requirement after an attack.

14 November 20262 min read2 Views0 helpful

If you experience disconnections, lag, packet loss, or your server at the Eygelshoven location suddenly becomes unreachable, the DDoS filter may be the cause in rare cases: it mistakenly identifies normal traffic from your game or application as an attack. You can find out with a quick test.

Who does this apply to?

Only services at the Eygelshoven location. You can toggle the DDoS filter yourself only there. This toggle is not available at other locations.
In the panel, you can run the test for services with their own IP address (VPS, Dedicated Servers, game servers with their own IP).
If your game server runs on a shared IP, Zappy (our AI support assistant in chat) can run the test for you. The filter then applies to all services on that IP address.

How to run the test

Open your service in the panel and go to the DDoS tab.
Turn off protection under DDoS protection status and confirm by clicking Disable protection. The filter will be off after about 15 seconds.
Check whether the problem still occurs (reconnect, let players join, or repeat the action that failed before).
Problem gone: The filter was the cause. Let us know briefly in support chat. We’ll pass the case on to our DDoS provider so they can adjust the filter rule.
Problem persists: The filter isn’t the cause. Turn protection back on (Enable protection) and we’ll look for the cause elsewhere together.

You can also ask Zappy to run the test in support chat: Zappy first checks the status, suggests the test, and only toggles protection after you confirm it in a card.

Important: You’re unprotected without the filter

While DDoS protection is off, an attack initially reaches your IP without being filtered. As soon as we detect an attack, we automatically turn protection back on and notify you by email. Still, turn protection back on yourself as soon as you no longer need the test, and at the latest once the filter rule has been adjusted. You can do this anytime in the DDoS tab.

After an attack: Protection required for 30 days

If your IP has been attacked in the last 30 days, DDoS protection will remain enabled until 30 days after the most recent attack. During this period, you can’t turn it off, even to run the test. This applies to both dedicated and shared IPs. The DDoS tab shows you how long protection is required to remain enabled. You can always turn protection back on.

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Connection Issues in Eygelshoven: Temporarily Disable DDoS Protection

Who does this apply to?

How to run the test

Important: You’re unprotected without the filter

After an attack: Protection required for 30 days

General

How to run the test

Important: You’re unprotected without the filter

After an attack: Protection required for 30 days

Game Server

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