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You can reopen and change your selection at any time. · 1.0.2
It would be great if you received a notification on the website whenever a support ticket changes (new message), otherwise you always have to check your email or refresh manually. This makes support more efficient as you can respond faster and the supporter can continue without having to rethink everything.
Originally posted by CreateTec on our previous feedback board.
We’re checking this out! 🔍 Our team is reviewing the details to see how it fits into our roadmap.
Agreed! Would be nice to have this
Originally posted by fivepdcz on our previous feedback board.
We’ve implemented a new notification for unread ticket replies! While navigating through the interface, you’ll see a notification similar to the one shown in the screenshots. We’re now looking for feedback on how useful this notification actually is and whether it helps or feels more annoying than helpful.
Hey! It works well, but it needs some improvements. For example, if I have two tickets and I get a reply on one of them, the system shows that I got replies on both. It shows two unread tickets.
Originally posted by YuvrajVermaYT on our previous feedback board.
I think it is better now then before. Maybe it would be nice if you also get a notification sound like you do with these discount codes.
Originally posted by CreateTec on our previous feedback board.
In ZapX you get a notification in the dashboard as soon as there's a new reply on your support ticket. Marking this as completed.
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All important changes at a glance.
Official response from the ZAP team added.
28 Sep 2026
17:38
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