What happens to my balance?

Any remaining balance expires when your account is deleted and will not be paid out. You must explicitly confirm this beforehand.

Delete your account: How to delete your ZapX account yourself

Delete your ZapX account yourself in Settings, learn what requirements apply, and find out how to cancel the deletion within 14 days.

10 November 20262 min read1 Views0 helpful

Introduction

You can delete your ZapX account yourself without submitting a support ticket. This also applies if you want to request the deletion of your data under the GDPR. Deletion does not happen immediately: after confirming, you have 14 days to change your mind.

Delete your account: How to delete your ZapX account yourself

Requirements

Before you can delete your account, make sure that:

You have no active services: game servers, VPS, dedicated servers, TeamSpeak servers, Discord bots, and domains.
You have no active subscriptions: cancel all subscriptions first; see Cancel, pause, or revoke.
You have no unpaid invoices: pay any outstanding invoices first.

If anything is still outstanding, ZapX will tell you exactly what needs to be resolved when you try to delete your account.

Delete your account – step by step

Open Settings and go to the Account tab.
Scroll to the Danger Zone card and click Delete account.
Read the information in the Really delete account? dialog and enter your email address to confirm.
If you still have a balance, the dialog will show the amount. Check I understand that my balance will expire.
Click Delete permanently.
For security reasons, ZapX will usually ask you for a code sent to you by email. Enter it under Code from email and click Confirm.

You will then be logged out and receive a confirmation email.

What happens after confirmation

Your account will be deleted after 14 days. You will be logged out until then.
We keep invoices, orders, and payment receipts only for as long as required by law, and without your name or email address.
After the 14 days have passed, your account can no longer be restored.

Cancel the deletion

You can cancel the deletion within 14 days in either of these ways:

Click the button in the confirmation email, or
Sign in as usual and click Cancel deletion and keep account on the Your account is being deleted page.

You can then continue using your account as usual.

Important notes

Your balance will expire: Any remaining balance will not be paid out when your account is deleted.
Back up your data first: Download anything you want to keep before deleting your account. Nothing can be restored afterward.
Special cases: You cannot delete your account yourself if it is a partner account or you have a payment chargeback in progress. In these cases, contact our support team.

Summary

You now know how to delete your ZapX account yourself and how to cancel the deletion within 14 days. If you have any questions, our support team will be happy to help.

FAQ

Frequently asked questions

No. After you confirm, you’ll be logged out, and your account will be deleted after 14 days. You can cancel the deletion before then.

Within 14 days, click the button in the confirmation email, or sign in and click “Cancel deletion and keep account.”

You must have no active services (including domains), active subscriptions, or unpaid invoices. ZapX will tell you what still needs to be resolved when you try to delete your account.

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Delete your account: How to delete your ZapX account yourself

Introduction

Requirements

Delete your account – step by step

What happens after confirmation

Cancel the deletion

Important notes

Summary

Frequently asked questions

Administration

Requirements

Delete your account – step by step

What happens after confirmation

Cancel the deletion

Important notes

Summary

Game Server

Servers & Hosting

ZAPX

Resources

ZAP-Hosting