Where do these evaluations come from and what is Trustpilot?
Trustpilot is an independent rating portal through which we invite customers to submit reviews on ZAP hosting and our products. ZAP hosting cannot "delete" any ratings here.
Only assessments can be "reported" to Trustpilot. give a public statement Within 7 days Trustpilot will then decide in consultation with the evaluator (or immediately in case of completely unfounded reports) whether the evaluation will be deleted.
If this is not the case, there is no way to remove the rating from the Trustpilot profile.

You will find very few ratings in our profile, as we tend to comment on negative criticism rather than report it, and only if there is really no information about the customer or if the customer gives names of employees or competitors.

Where do we get so many reviews from?
Every customer who uses our services for a few days or weeks is automatically invited by our system to evaluate ZAP and the products of ZAP (separately) via e-mail and a popup in the web interface. Of course, you can also directly on the Trustpilot page be assessed Only service evaluations are possible here, i. e. no product-related evaluations (see below).

Our Trustpilot reviews (service reviews):
The ratings you'll find on our Trustpilot profile ( Sync by honeybunny https://de.trustpilot.com/review/zap-hosting.com ) are so called " Service Ratings "These evaluations can be submitted directly on the Trustpilot page or can be made by invitation (as described above), as a rule these evaluations have no product reference.

Our Trustpilot product reviews:
Since 29.06.2017 we use the "Product Ratings" module of Trustpilot to show our customers or potential new customers on the respective product page (Minecraft Server, Linux vServer, Webspace, Domain, etc.) really only the ratings, Written explicitly for the product.
The same system as above is used for this, customers receive an email and the invitation popup in the web interface, where they are prompted to rate ZAP Hosting (Service Rating) and if this is done, they are automatically redirected to the product reviews on Trustpilot, where the customer can rate each individual product they currently own.

Does ZAP-Hosting pay for reviews?
Yes, every customer who evaluates our products or ZAP via an invitation link receives 1 EUR ZAP credit for the service evaluation and for the product evaluation (s), but it does not matter whether the customer rates us with one, three or five stars. We reimburse the expenditure for EVERY evaluation fully automatically. The remuneration is therefore only used as inducement our products and services at all evaluate so that other users can use one of them.