Live support replies and smoother Classic moves

Zappy’s replies now appear live in support chat, while clearer Classic migration guidance helps you avoid confusing reservations and outdated login details. This release also improves screen-sharing privacy and makes the customer panel easier to read across screen sizes.

More responsive, helpful support

• Read Zappy’s replies as they arrive. The support page and widget now display streamed answers, and the thinking indicator stays visible until there is content to read. Zappy also switches expressions more smoothly and looks toward the message field while you type, with instant transitions when reduced motion is enabled.
• Get attachment guidance that fits your chat. Panel AI Agents now know that their chats cannot accept files, avoiding requests to upload screenshots or ZIPs where no upload option exists. Attachments remain available in support chat and the support widget.
• Stay informed about WhatsApp support replies. When the 24-hour messaging window has closed, a reply-waiting template can notify you that staff have answered instead of silently dropping the WhatsApp notification. After phone verification, service notices start selected, while marketing remains unchecked and optional.
• Receive more accurate migration and incident guidance. Zappy can identify which individual Classic domains are eligible to move. AI guidance also reminds you to complete an empty post-move checklist task, and support context no longer treats services created after an incident as affected by it.
• Keep standalone FiveM projects on track. Maker setup no longer interprets “compatible with ESX” as a request to use ESX, and guidance now explains the path from a framework-based project to a standalone setup.

Fewer obstacles when moving from Classic

• Released reservations stop appearing stuck. Lifetime gameserver and Discord bot move reservations released in Classic are now reflected in ZapX within 30 minutes, without waiting for the daily update.
• Avoid outdated FTP credentials after a move. The Files tab now explains that the old Classic FTP login no longer works for gameservers moved to ZapX.
• Make a more informed ZapX Pass choice. For rental-only moves, the optional Pass step explains that continuing without the Pass means losing the free trial and includes information about the benefits of ZapX.

A clearer, more private customer panel

• Recognize products more easily. A consistent set of product icons replaces generic symbols across ZapX, including distinctive branding for ZapX Pass and Lifetime.
• Enjoy cleaner layouts across devices. Domain, shop, support, account and billing pages receive visual polish. Large screens get a taller console, status cards fit four across at 1440 pixels, and mobile chip rows fade at the edge.
• Share your screen with fewer exposed details. Streamer Mode now masks addresses, subnets, gateways and IPv6 prefixes in the IP address card, plus dedicated server primary IP tiles and hostname labels. Copying an address still copies its real value.
• Read saved payment cards without awkward breaks. Checkout keeps the card brand, masking dots and final digits together, while allowing the surrounding payment-method label to wrap.

Clearer service settings and wording

• Tell domain DNS states apart. The DNS tab distinguishes a live domain without a linked DNS zone from a domain that is still being set up.
• Find game maps under the right label. Gameserver map fields no longer use translations meaning “card” in several languages. Translation updates also refine Lifetime lock explanations, including automatic unlocking and possible IP or port changes.
• Avoid a Minecraft startup conflict. Minecraft now explicitly starts without its graphical interface, addressing the tested startup issue involving the Better Tags mod.