Data-preserving server holds and reliable support

Gameservers and VPS gain a data-preserving abuse hold option, while Zappy replies work again and escalated support tickets are picked up more reliably.

ProductsGame Server VPS

This release introduces a way to suspend gameservers and VPS while keeping their data intact. It also restores Zappy’s support replies and improves the handoff when a conversation needs further assistance.

Server holds that preserve your data

Server data stays intact during the new abuse hold. Gameservers and VPS can now be locked without deleting their data. This is a separate suspension option, not a replacement for existing abuse locks that require reinstallation.

Support that keeps moving

Zappy replies work again, with more reliable follow-up after escalation. We fixed an issue that caused support replies to fail and corrected a handoff issue that could leave newly escalated tickets without a prepared response for the support team.