Conversational help, VPS recommendations and flexible domains

Find answers with less back-and-forth, choose hosting that fits your needs, and manage purchases with clearer billing. This release also brings TeamSpeak slot changes, more reliable server setup, and better visibility into service status.

Get answers and reach support more easily

• Find help in a refreshed Help Center. The redesigned landing page brings search and AI chat together, with language-aware answers, consistent product hubs, and searchable guide lists. Game library pages also make guides easier to browse with game artwork.
• Keep the conversation going with the help assistant. Ask an initial question and up to three follow-ups in a scrollable chat that follows new messages. When you reach the limit, you can open a support ticket with the conversation history prefilled.
• Find quick answers inside articles. Searchable FAQ accordions now appear below help articles, including FAQs that previously failed to display. If your selected language has no FAQs, the article’s default-language entries appear instead.
• Move from an unhelpful article to the right next step. A compact help card offers topic-based escalation and a “Report a problem” option. Marking an article as not helpful can carry its context into a new support conversation.

Choose hosting and domains with more confidence

• Find a VPS configuration by describing your workload. The new chat-first sizing assistant gathers your requirements, recommends packages, and lets you apply a recommendation in the configurator. Both VPS and gameserver recommendation chats also handle policy questions, follow-ups, and support handoffs more consistently.
• Book domains for multiple years. Choose your term during bundle checkout and see pricing that reflects your selection. Domain renewals and scheduled cancellations also receive reliability fixes.
• Understand bundled purchases at a glance. Gameserver and domain purchases now have separate orders, invoices, and subscriptions, with recovery when a domain charge fails. Optional domain linking is built into gameserver and TeamSpeak configuration, and only newly purchased domains appear as billable domain lines.

Take control of your servers

• Change your TeamSpeak slot count from your service panel. Upgrade or downgrade through the plan-change flow, with billing handled as part of the change.
• Get TeamSpeak services ready more reliably. Fixes address setup being blocked after payment, failures on fresh instances, and authentication problems when opening server management features.
• See TeamSpeak controls that match the server’s state. Start, stop, and restart controls stay in sync during transitions, while offline management tabs show a clear notice instead of repeated errors. Backup creation and restoration require a running server, but listing and importing backups remain available offline.
• Follow VPS setup with clearer billing status. Paid orders show when provisioning is underway, and interrupted setup can resume more reliably. VPS credentials also receive stronger protection.
• Stay informed when traffic limits take effect. VPS and dedicated servers can now be throttled or have traffic suspended according to their quota policy, with customer notifications. Restrictions are lifted when usage is healthy again, the allowance resets, or additional traffic is granted.

Make everyday management easier

• Keep gameserver ports aligned after a reinstall. Reinstalls update port settings to match the current game template while preserving assigned host ports on shared IPs.
• Revisit the interface guide when you need it. A sidebar button restarts the guide for supported products, currently Minecraft gameservers. Modpack and variant controls are also hidden for games where mod browsing is disabled.
• Get a starting point for assistant conversations. Gameserver and domain assistants now offer relevant, localized prompt suggestions.
• Understand what your service needs before opening its controls. Dashboard tiles and service pages use consistent setup views and status badges for provisioning, awaiting payment, and action-required states, rather than showing incomplete management screens.

See locations and incidents more clearly

• Compare hosting locations with live ping readings. The homepage map reflects available hosting regions, measures latency from your browser, and shows current region and continent counts.
• Read the full story behind a status incident. Dedicated incident pages provide timelines and searchable affected-node lists, with public and personal views respecting their visibility settings.