More control over backups and more helpful support

Manage gameserver backups with greater confidence, find help that understands your services, and keep linked Classic Panel servers close at hand. This release also brings a more consistent customer panel, richer Discord bot hosting options, and new ways to explore and order hosting.

More control over your gameservers

• Manage your own backups directly. Create, rename, delete and restore gameserver backups from the panel or Customer API. Automatic backups no longer consume your manual ZapX Pass backup slots or count toward manual-backup retention.
• Follow restores with confidence. Gameserver backup restoration now puts archived files back in the correct location and shows restore status and progress, with clearer confirmation prompts.
• Understand backup failures sooner. When no usable backup host is available, you receive a specific explanation instead of a generic failure.
• Connect through SFTP more reliably. Fixes address connection failures, including the “too large SFTP packet” error. The file manager also shows a masked password with inline reveal and copy controls.
• Get assistant advice based on current settings. The gameserver assistant refreshes its configuration inventory as your service changes and can continue chatting when DNS context is temporarily unavailable.
• Use SCUM and Sons of the Forest settings more reliably. SCUM gains corrected connection details and editable settings such as server name, password and player limit. Sons of the Forest receives corrected port mapping and runtime configuration handling.
• Keep service changes safer. Game-variant changes preserve or regenerate required passwords, while server deletion and recreation more reliably clean up old runtime instances.

Support that understands your situation

• Find relevant guides without starting from scratch. The support widget recommends articles using your game, modpack, VPS operating system and owned products. Visitors receive recommendations based on the page they are viewing, with popular articles as a fallback.
• Reach help through a simpler widget. A dedicated Help tab, nearby Status access and a full-width New Chat action make navigation easier. Guest login now leads to the customer dashboard, and stale guest sessions are cleared after signing in.
• See interruptions that affect your services. Support chat and the widget show relevant outage or maintenance notices, prioritizing active outages and letting you dismiss notices. Zappy can also explain service location, host health and migration progress for gameservers, VPS and Discord bots.
• Confirm assistant actions inside the conversation. Gameserver, TeamSpeak, Discord bot, Domain and VPS Apps assistants now use inline confirm-or-decline cards instead of separate dialogs, with clearer answer choices.
• Keep follow-up questions on topic. Help Center Ask uses the established guide and conversation to give more relevant, step-based answers. Zappy also receives refreshed conversation context when a human hands a ticket back to the assistant.
• Rate replies and chat more smoothly. Give thumbs-up or thumbs-down feedback on assistant and support replies. Bot chats prevent a second send while a reply is still being saved, while human-handled chats remain open for consecutive messages; long messages also fit more comfortably.
• Get more dependable support continuity. Email replies receive more reliable processing, and new non-abuse conversations can route to human support when automated responses are paused.

A more consistent customer panel

• Keep Classic Panel services within reach. Accounts can link through matching verified email addresses, bringing Classic Panel services into the dashboard, server lists and sidebar counts. Open their management directly, and save local favorites alongside your ZapX services.
• Navigate services more easily. Refined sidebar sections, clearer server-management navigation and consistent headers make the dashboard and service pages easier to scan.
• Manage services comfortably on smaller screens. Gameserver tabs gain mobile-friendly tables and clearer transition indicators. Gameserver and VPS resource gauges also provide direct upgrade actions.
• Understand domain management at a glance. A more balanced overview brings clearer renewal wording, an auto-renew toggle, an activity feed and corrected billing-status labels.
• Separate public status from your own outages. Public status pages retain their shareable overview, while personal outages have a dedicated signed-in view. English labels, mobile layouts and personal share-link privacy receive further improvements.
• See DDoS history that belongs to you. Attack history and current attack indicators now respect when you acquired the selected IP or service, excluding incidents from previous owners.

More options for community hosting

• Give Discord bots the databases they need. Supported marketplace templates can use PostgreSQL, MongoDB and Redis-compatible Valkey services. Manage available database and cache options from the Dependencies area.
• Recover failed bot reinstalls more easily. Retry controls now cover failed reinstalls as well as initial setup. A factory reinstall clears the marketplace template and its databases or cache instead of silently recreating them.
• Use TeamSpeak idle stopping with automatic wake-up. When an idle-stop policy is configured, stopped virtual servers can start again when a connection is attempted.
• See when TeamSpeak banners are managed. Servers with advertising enabled use the managed banner settings, and customer banner controls respect that restriction.

Easier hosting discovery

• Explore gameserver hosting in German and English. New hub pages bring together popular games, modpacks, pricing and rent-versus-Lifetime comparisons. Individual game pages gain clearer screenshots, game-specific artwork and more useful related-product suggestions.
• Compare VPS options with more context. Refreshed German and English pages combine interactive plans, panel previews, benchmarks and a VPS-versus-Dedicated comparison, with deeper explanations of backups, apps and everyday management features.
• Choose TeamSpeak hosting with clearer information. German and English pages feature product-backed pricing, package comparisons, voice and file-transfer previews, and TS3/TS6 client compatibility guidance.
• Browse domains with current pricing. New German and English domain pages show live TLD inventory and prices, with easier price expansion and clearer transfer, DNS and Cloudflare information. The main navigation now gives Domains a direct destination.
• Find your way through guides and articles. The Help Center and Blog adopt a more consistent visual design, with related-guide navigation and improved article discovery. Blog covers display without cropping, and article badges, contrast and touch navigation are easier to use.
• Explore developer and app hosting more clearly. API and MCP pages offer interactive examples and clearer access guidance. VPS app pages show app-specific setup previews, while product pages use more consistent pricing placement and location information.

Account benefits and clearer communications

• Discover birthday rewards. Add your birth date in account settings to take part in configured birthday rewards, which can include coupons, free products or ZapX Pass trials.
• Receive eligible newsletter welcome discounts after confirmation. Public signups can receive a unique, email-bound discount after double opt-in, with reminders for unused rewards. Once-per-customer coupon limits are enforced consistently at checkout.
• Read more consistent account emails. Transactional emails gain shared branding, localized content and fallback links for call-to-action buttons. Help links lead to the current Help Center.
• Know what happens when setup fails. Customers receive a standard notification when an order ultimately cannot be provisioned.
• FiveM hosting remains available. FiveM Upvotes and Upvote Bursts are discontinued; FiveM game-server hosting is unaffected.

More control through the Customer API

• Discover and place orders using readable slugs. Browse products, plans, games and product-specific regions, preview an order, submit it and check its status. Separate viewing and ordering permissions give API keys more precise access.
• Manage dedicated servers through the API. Access power and monitoring controls, installation and rescue workflows, remote management, and traffic or DDoS information without relying solely on the panel.