More reliable AI help and ping-first server choices

Your AI requests can keep working while you browse elsewhere, and choosing a server location is easier with ping-first sorting. This release also brings more dependable server controls, clearer purchase information, and a richer community roadmap.

AI help that fits your workflow

• Leave the page without losing your request. AI requests for the account hub, domains, TeamSpeak, Discord bots and dedicated servers now continue after you navigate away, matching the existing gameserver and VPS behavior. Return to see whether your request is still running or read the completed answer.
• Handle more VPS tasks reliably with AI. The VPS assistant now accepts firewall port ranges and lists, shows specific failure reasons, and preserves command approvals when firewall confirmations appear in the same conversation.
• Get help backed by more complete research. Ask Marvin now helps research support tickets and prepare replies, with support staff still reviewing and sending every response. Help Center search also addresses missing German articles in meaning-based results, making that content easier to find.
• Avoid unsupported confirmation steps in support chat. VPS Apps actions that require confirmation are no longer offered there, preventing conversations from leading into actions that cannot be completed in that chat.

Easier choices and clearer checkout

• Find low-latency locations first. Server locations in checkout are now sorted by ping, putting the best measured options at the top.
• Act directly on gameserver requirement warnings. When your configuration falls below a game's minimum or recommended resources, an “Adjust configuration” action lets you return to the settings from the order summary.
• Use the latest recommendation chat model. Shopping conversations for VPS, dedicated servers and gameservers now use GPT-6 Luna.
• Add payment methods and complete orders more reliably. Payment-method setup now uses Stripe's hosted checkout and automatically sets the added method as your default, while subscription payment handling fixes address failed orders. You can also open the Terms and Conditions directly from the checkout notice before ordering.
• Understand traffic packs before buying. The VPS traffic-pack purchase dialog now explains pack validity and expiry more clearly.

More dependable everyday server management

• Check location latency from your dashboard. Current ping to each server's location now appears alongside its status, giving you a quick view of reachability.
• Send gameserver console commands without false timeouts. Affected games now return promptly after commands are delivered instead of waiting 30 seconds and reporting a failure.
• See VPS memory usage against the RAM you booked. RAM gauges now report the guest system's usage correctly when memory ballooning is active, avoiding fluctuating totals and misleading upgrade warnings.
• Get more resilient VPS Apps setup. Setup now automatically retries failed proxy configuration.

A more useful community board

• Keep feedback focused on open suggestions. The public board now focuses on open feedback, while bug reports stay in their dedicated reporting flow rather than appearing in feedback and roadmap listings. Shared navigation also makes moving between Feedback, Roadmap and Changelog more consistent.
• Explore roadmap ideas with more context. Cards now include author avatars, short descriptions, type, category and product badges, plus comment counts, matching the richer cards on the feedback board.
• Enjoy tidier page details. Trustpilot, server-count and “since 2010” badge labels are now vertically centered in closing call-to-action banners across the homepage, About page and landing pages.