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Connect to the server

Introduction​

Are you unsure about what you need to connect to your server in general or how to do it exactly? Don't worry! We will explain you in the following step by step what you will need to connect to your server, how to connect to it afterwards and what to consider in general. This should allow you to successfully connect to your server without any problems! :)

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Prerequisites​

First of all, it is necessary to clarify which prerequisites have to be met so that a connection to the server is possible. This includes, for example, the game, additional content (extensions) and the general server information such as IP address, port and server name.

Game / Contents​

For the connection to your game server, it is mandatory that you already own the game. This is not provided by us when renting a server. No other content is required.

Server information​

Provided that all prerequisites of Game / Content are met, you will need the information of your server. Click on your game server service in your dashboard. The overview will now show you all general information about your server.

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The relevant information includes the IP address and Port. You should remember these, because you will need them for your first connection to your server.

Connect to the server​

Once all the prerequisites have been met, you can begin to connect to the server. To do this, start your game and navigate to the Servers tab. Click there on Direct Connect:

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Enter the IP and port of your server. After that you can establish the connection by clicking the Connect button:

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Potential problems and solutions​

The establishment of the connection does not work as expected? This may happen in certain situations, when the connection fails due to a technical problem. We have listed the most common problems and their solutions below:

Not visible​

A lack of visibility of the server can occur if the initialization was not completed successfully for some reason. This may for example be due to a faulty configuration, faulty mods/plugins or corrupted files. Further information can usually be traced in the server console or log files.

The mentioned solutions have not solved your problem yet or do not apply in your case? In this case, we are also available to you daily in support. Simply create a Ticket and explain your problem to us. We will have a look at it as quickly as possible and assist you in solving the problem accordingly! 🙂