How and with which tool to create screenshots

Introduction

Creating and sharing screenshots helps improve support communication by providing clear visual information. This guide explains how to create screenshots on your computer and upload them directly to support tickets.

Creating Screenshots

The best workflow for sharing screenshots securely involves creating them locally on your device and uploading them directly to your support ticket via drag and drop. This approach ensures screenshots remain private and are shared securely without relying on external links.

Windows: Snipping Tool

Windows includes the built-in Snipping Tool, which allows capturing a specific area, window, or the entire screen and saving the image locally.

1. Open the Snipping Tool by searching for it in the Start menu.
2. Click New to start a screenshot.
3. Select the area you want to capture.
4. Save the screenshot to a convenient location on your computer.
5. Upload the saved screenshot file directly to your support ticket by dragging and dropping it into the ticket interface.

Linux: Screenshot Tool or FlameShot

Most Linux distributions come with a default Screenshot tool. Alternatively, third-party tools like FlameShot offer advanced features.

1. Open the Screenshot tool or FlameShot.
2. Select the area or window to capture.
3. Save the screenshot locally.
4. Upload the saved screenshot file directly to your support ticket using drag and drop.

Uploading Screenshots to Support

After saving the screenshot locally, open your support ticket in the ZAP-Hosting panel or support portal.

• Drag and drop the screenshot file into the ticket message area.
• Wait for the upload to complete.
• Submit the ticket with the attached screenshot.

This method avoids sharing external links and keeps your data secure.

Secure Screenshot Sharing

Avoid sharing screenshots publicly or via third-party upload services. If your screenshot contains sensitive or private information, make sure to blur or redact it before uploading.

Conclusion

Congratulations, you have successfully created and uploaded screenshots locally for support. For further questions or assistance, please don't hesitate to contact our support team, which is available daily to assist you! 🙂