Restore Access to your ZAP-Hosting account
Introduction
Are you trying to log in to your account, but suddenly it doesn't work anymore? You may have forgotten your password, entered your login details incorrectly or there are technical problems. There are many possible causes for this which we will cover in this guide.
Causes & Solutions
Login details incorrect
This message appears if the login details are incorrect, for example if an incorrect password has been provided. Common mistakes are often incorrect characters, such as a blank space or other symbols.
Make sure that you enter your password correctly. If login still does not work, you can reset your password. To do this, select the Forgot your password? option under the login button. You will receive an e-mail with a link that you can use to reset your password.
Check your e-mail inbox and make sure that the e-mail hasn't ended up in your spam folder. If you still haven't received an e-mail from us after some time, please contact our support team. We will check for you whether the cause lies with us or with your e-mail provider.
If you are about to change your login details, we recommend you to have a look at our Secure ZAP Account guide. There you will learn how to optimally secure your account and what in particular you should pay attention to.
Confirmation code missing
If a confirmation code is required when logging in, you will automatically receive an e-mail to the e-mail address you have provided. Copy the code from the e-mail and paste it into the corresponding field on our website to complete the login.
Check your e-mail inbox and make sure that the e-mail hasn't ended up in your spam folder. If you still haven't received an e-mail from us after some time, please contact our support team. We will check for you whether the cause lies with us or with your e-mail provider.
Account suspended
If you receive a message when logging in that your account has been suspended and you no longer have access, there may be various reasons for this. A suspension is often due to repeated violations of our terms of use. To find out the exact reason and to check and discuss possible solutions, please contact us by e-mail at support@zap-hosting.com
Account deleted
If your account has been deleted in the past upon your request by a GDPR request, it cannot be restored as all data has already been completely and permanently deleted. A new account must be created in this case.
Access to two-factor authentication lost
Identity confirmation is required to manually deactivate two-factor authentication. Please send an e-mail to support@zap-hosting.com. All further necessary steps will be explained to you there in detail.
Technical issues
If the above-mentioned causes have already been ruled out or do not apply, as you are not receiving any feedback or another error message, then this must be checked on a case-by-case basis. Please also get in touch with our support team.
Conclusion
Now you know that there are various reasons why the login may not work and what steps you should take in each case. If you need support, we will be happy to help you with any questions or problems!